About you

You are a service-minded people-person with great communication skills. You know how to provide a personalised experience and think out of the box to solve our customers’ queries. You’re proactive, eager to learn and always looking to expand your skillset.

You love the feeling of community and you understand the importance of the customer-business interaction, and how it reflects on the overall brand perception. You are fluent in English (Danish is a plus, but not a requirement) and you can feel the yummy vibe in the way you write. You are open, respectful, kind and helpful and you translate this well in the way you communicate.

Yum needs you if you’re not afraid to take on a challenge and reach out to our customers to increase the studio’s member base. Making phone calls will be part of your daily routine, so you should be comfortable doing so with a smile in your voice. You are passionate and enthusiastic about your work and you use it to fuel your everyday communication.

At yum, the café guests and yogis should feel that it’s a place to re-energise. We want people, staff, yogis and café guests to feel welcome and part of the yum-family. A fun, friendly, honest and cheeky family. We need you if this is the vibe you thrive in!

This position is part-time (9 hours/week). If you have what it takes for the SoMe & Digital Content Wizard position (see here: https://thehub.io/jobs/62ecf7f22b6156433bc561ba?utmsource=client&utmmedium=dashboard&utm_campaign=startupshared), we are open to merging the two positions into one, giving you 25-28 hours/week in total.

We want you to:

🌞 Have prior experience with customer service and sales from a service-focused job (relevant education is not required, as long as you have a proven track record of relevant experience);

🌞 Be familiar with CRM tools;

🌞 Be eager to grow in a start-up environment;

🌞 Take initiative, be observant and help us to continue making yum the sunniest yoga studio and café in Copenhagen;

🌞 Be responsible and always show up on time and with a can-do attitude, and take pride in being so;

🌞 Be able to multi-task, prioritise and manage time effectively;

🌞 Show adaptability and know how to find your feet in a changing environment;

🌞 Be a team player, because team work makes the dream work!

The position includes the following:

✌🏻 Managing and responding to incoming emails, phone calls and text messages effectively, sharing the yum spirit;

✌🏻 Building sustainable relationships and trust with customers (yoga & café) through open and interactive communication online and offline;

✌🏻 Providing accurate, valid and complete information by using the right methods/tools;

✌🏻 Following communication procedures, guidelines and policies;

✌🏻 Keeping records of customer interactions, process customer accounts and file documents in our online database;

✌🏻 Tracking and converting potential yoga customers into members;

✌🏻 Familiarising yourself with our booking system (MindBody) to provide accurate and effective solutions to customers’ queries;

✌🏻 Taking the extra mile to engage customers and make them feel yummy

We are offering:

💪🏻 A good salary to match your experience and competencies;

💪🏻 The chance to set goals and reach them and room to develop your career;

💪🏻 Lots of local customers who are excited to meet you;   

💪🏻 The chance to help live a yummy lifestyle;

💪🏻 A workplace by the water with awesome colleagues;

💪🏻 A free yoga membership and a staff discount at the café

We are looking forward to hearing from you.

yumasté