Hours: 10-15 h/week (2 hours/weekdays and 3-4 hours weekends)
Have you always dreamt of working in a dynamic start-up environment where you’re challenged daily? Is it a smile that you daily wear on your face while enjoying building a community of happy and retaining customers? Is a healthy lifestyle/sports part of your daily life? …And don’t tell us that you know how important proper breathing in any aspect is of one´s life!
If the profile above is you, join our international team based in the middle of Copenhagen as our new Student Customer Success Assistant. You’ll have an opportunity to bring your experiences, grow your skills and have fun! You’ll be closely working with our customer support representative, who’ll shower you with the warmest approach or share her cultural knowledge from Colombia and Lenka, who’ll help you not to miss to follow any interesting sports event. These two will accompany you at the Friday bars and other company events that we regularly enjoy with the rest of the team members.
Your primary tasks:
Communicating with customers through various channels such as the Customer Relationship Management system or Social Media platforms.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints.
Sorting and handling of all in-office returns.
Additional admin tasks as assigned.
To be happy in this role, you should be:
interested in Sports/Health
passionate about ensuring that all customer inquiries are handled professionally and that our customers and partners receive the best customer service.
communicate fluently in English and German (native level preferred)
proactive and independent in your way of working, and you take responsibility for your tasks and your development
Curious to know what can we offer you?
Being part of a successful start-up adventure.
Flat structure within an international team full of funny, ambitious and dedicated colleagues
A penthouse office with a large roof terrace for great summer socializing, located in central Copenhagen.
An environment where your voice is heard and you can make an impact on decisions made.
Opportunity to learn how Breathing training can improve everyone’s lives, including your own.
If that sounds like something for you, please upload your CV! We are excited to hearing from you soon 🤗!
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Friday is something special, let's enjoy a beer together.