Ready to join a dynamic and fast growing e-bike company in the heart of Copenhagen?

Founded in 2016, MATE.BIKE has quickly established itself as one of the most disruptive and fastest-growing companies in the e-bike industry. We have a global footprint and a hardcore focus on being a radical, desirable and fashionable lifestyle tech product, with a strong brand environment and digital ecosystem.

We are looking for a part-time (10-15 hours per week) Customer Service Student Assistant to join our team and work on the front line for MATE across all our markets. In this position you will ensure that our customers always have a great experience both before and after their purchase. This position is intended for students and offers more flexible hours, such as evenings or weekends, along with regular working hours between 9am and 5pm.

Your Responsibilities

• Provide professional support to all customers via email and chat with everything from orders to simple technical questions - and everything in between

• Sharing customer feedback with other departments teams, detecting customer impacting issues and finding potential solutions

• Use a variety of tools such as Zendesk and Trustpilot to navigate customer enquiries

Your Skills Requirement

• Experience delivering excellent customer service, both verbally and written

• English proficiency (additional languages are a PLUS)

• Basic skills in Word, Excel and G-mail

• Willingness to learn, combined with a strong can-do attitude

• Able to perform under pressure

What we offer

You will have ample opportunity to develop and advance with us and be part of an incredible growth journey. Our office is based right next to the round tower in the heart of Copenhagen. At MATE we have a strong startup-vibe and you will feel this energy and drive in your everyday work life.