Customer Success Specialist

Salary Competitive

Location: Copenhagen, Denmark

 

Here is your opportunity to join and grow with a small and passionate team who are connecting the world's boaters and marinas. Harba has found the product-market fit for harbormasters with a marina management software that covers operational aspects and strengthens the relationship with their clients. At Harba we strive to make boating and running marinas a breeze, our goal is to create the largest boating community in the world by 2024.

For our head office in Copenhagen, we are looking for a Customer Success Specialist to come on board! You will be an essential team member owning the building and development of our customer success department. Learning from our customers and giving them a great experience is one of our main priorities at Harba.

Harba is expanding to Europe and the USA, you will be a key member of the internationalization.


Who you are: 

  • You’re passionate about interacting with customers, communicating, supporting, and onboarding them.

  • You have experience handling parts of the customer journey or the full customer lifecycle. 

  • You are proactive and enjoy taking responsibility. 

  • You are fluent in English and Danish (both written and verbal skills)

  • You might not be into boating/sailing but you’re looking to work alongside a collaborative team and have an impact on an industry that needs a change. 


What you will be doing:

  • Be our customers main contact

  • Frontline support

  • Execute on customer handling optimization (creating guides, knowledge bases, FAQ, etc…)

  • Collecting, measuring and offering improvements on our retention, up-selling, NPS, and more… 

  • Collaborate with our product team to create the best customer experience.

  • Work alongside our Sales team to help users use Harba to its fullest potential

  • Ideate, co-create and support the team with process and operations improvements. 


What you’ll get: 

  • Open startup environment to test and learn.

  • Collaborative and dedicated colleagues

  • Mentorship and regular feedback


This is an exciting opportunity for someone to get into the startup and boating world, let's make boating a breeze!


You can read more about our core values here: https://harba.co/about-us/join-harba/

For more information or questions please contact us at paul@harba.co

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development
Skill development

We want to take you from good to great.

See all 13 benefits

Working at
Harba

Harba is a Danish startup digitalising and connecting the world's marinas and boaters. For marinas we have developed a cloud-based marina management software – HarbaMaster – which digitalises marina management processes, while for boaters we have created – HarbaApp – a mobile app which lets reserve berths or mooring in advance as well as pay for marina fees and services once a boater docks. We have also created various IoT hardware solutions for both boaters and marinas. We have a mission to make boating and running marinas a breeze! :)

Read more about Harba

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