Location: Copenhagen, Denmark
Here is your opportunity to join and grow with a small and passionate team who are connecting the world's boaters and marinas. Harba has found the product-market fit for harbormasters with a marina management software that covers operational aspects and strengthens the relationship with their clients. At Harba we strive to make boating and running marinas a breeze, our goal is to create the largest boating community in the world by 2024.
For our head office in Copenhagen, we are looking for a Customer Success Specialist to come on board! You will be an essential team member owning the building and development of our customer success department. Learning from our customers and giving them a great experience is one of our main priorities at Harba.
Harba is expanding to Europe and the USA, you will be a key member of the internationalization.
Who you are:
You’re passionate about interacting with customers, communicating, supporting, and onboarding them.
You have experience handling parts of the customer journey or the full customer lifecycle.
You are proactive and enjoy taking responsibility.
You are fluent in English and Danish (both written and verbal skills)
You might not be into boating/sailing but you’re looking to work alongside a collaborative team and have an impact on an industry that needs a change.
What you will be doing:
Be our customers main contact
Execute on customer handling optimization (creating guides, knowledge bases, FAQ, etc…)
Collecting, measuring and offering improvements on our retention, up-selling, NPS, and more…
Collaborate with our product team to create the best customer experience.
Work alongside our Sales team to help users use Harba to its fullest potential
Ideate, co-create and support the team with process and operations improvements.
What you’ll get:
Open startup environment to test and learn.
Collaborative and dedicated colleagues
Mentorship and regular feedback
This is an exciting opportunity for someone to get into the startup and boating world, let's make boating a breeze!
You can read more about our core values here: https://harba.co/about-us/join-harba/
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.
We want to take you from good to great.