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Customer success associate

Salary DKK 1,000 - DKK 1,000

Are you our next Client Success Associate?

About us:

Finklusiv is a social business supporting small business owners and entrepreneurs get a business account in Denmark. Our customers are self-employed refugees, who use entrepreneurship as a way to financial independence. Many find it very difficult to get a business account in a Danish bank, and without it, they often cannot receive payment for their work.

We are thriving and are looking for new partners to support our customers. That is where you come into the picture, if you want to be part of our adventure. 

You will be allocated customers file, and after screening of their application documents, you will help the clients complete their file and gather all information needed to make a succesfull application to our partner bank, Andelskassen Oikos.

Amongst other things, you will:

  • Screen the business idea and situation of the applicant

  • Verify that all documents were gathered in our systems for a complete file

  • Guide the business owners to gather any missing documents

  • Arrange a meeting with the clients IRL or online, discuss their situation and clarify any questions

  • Help them estimate how they will be using their business and private accounts in the year to come, and fill in the bank’s template questionaires

  • Write a recommendation memo

  • Transfer the complete file internally for review

  • Clarify any remaining questions before we send the file and our recommendation to the bank.

We imagine that you are:

  • A student or an independent worker looking for a side activity 

  • interested in supporting refugee business owners on their path to financial autonomy

  • Service minded, willing to understand and support our customer in every step of their journey to gather a file that will meet the bank’s expectations. 

  • Detail-oriented, with good aptitude for completing administrative tasks

  • You have a good inter-cultural mindset, you are able to work with people of very different education levels and backgrounds

  • a self-starter, ready to get your own projects up and running & able to take ownership of a task or process, and see it through from inception to completion

  • Dependable and trust-worthy. You say what you do and do what you say.

  • Fluent in Danish and English

  • You have good writing skills

You do not need any previous experience in file analysis or customer management, this is something that we will teach you.

You will be allocated an increasing number of files as you become more independent with the tasks, but you can expect 4 to 5 files a month to begin with.

We offer:

  • an entry point to the startup community and opportunity to network, see many new faces and be seen: we are hosted at DISIE in Copenhagen SV, and are surrounded by a lot of other great impact start-ups.

  • the chance to join a small organization where you can make your voice heard and actively shape what happens.

  • a flexible organization: you will have the possibility to work at our office or from home, at your own hours

  • A compensation of 1000 dkk + VAT  per completed file.

Duration: This is an open-ended cooperation, but you are available for at least 6 months.

We are looking to fill the position asap, but will of course wait to find the right candidate.

We will hold interview meetings as of week 34, but we advise you to send your application immediately if you find the position interesting.

For more information or questions please contact us at info@finklusiv.dk or phone number 81931807

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

See all 8 benefits

Working at

Addressing financial exclusion… in Denmark. Small business owners and entrepreneurs report having difficulties to access corporate banking services and small business loans. Without access to banking, their business is at risk. We are developing the first inclusive financial solution for business owners in Denmark, starting with refugees.

Read more about Finklusiv

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