Working in healthcare is a privilege for us; facilitating people living long and healthy lives is something that motivates us. At embla, we are a strong entrepreneurial team, we have an informal culture and we are thrilled by helping our members to the best of our abilities through digital tools, medication and coaching. The company was founded in December 2021 with the passion of solving the biggest global healthcare problem currently, obesity.
Things are going really well for embla - we are growing fast and we are now looking for a strong candidate to engage with customers, and make sure they they have best possible experience with their first contact with embla.
What you will be doing
Helping our customers with various inquires directly
Continuously develop and improve the internal processes that leads a great customer experience with regards to support
Building knowledge base content both externally and internally
Building and executing surveys of members, and similar initiatives to understand thoughts, intend etc.
Manage and educate our upcoming support team
2+ years of experience with Customer support/success
Highly extrovert personality who thrives on bringing our customers more than they expected and making them shine
Structured, having a strong analytical mindset and naturally taking ownership and action
Strong proficiency in both danish & english
What we offer
A fun and ambitious atmosphere in our central Copenhagen (the vibes are great in here!)
Flexible working hours and location
A competitive salary
A say in the business! We want you involved, and we are all ears when it comes to suggestions
Tons of great social activities for the whole team
Join us in our fight against obesity, and become part of a company in rapid growth. We can't wait to hear from you! 🤩🙌
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.
We want to take you from good to great.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.
Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.