The Hub | Customer success lead

This job is no longer active

Customer success lead

Salary Competitive

Working in healthcare is a privilege for us; facilitating people living long and healthy lives is something that motivates us. At embla, we are a strong entrepreneurial team, we have an informal culture and we are thrilled by helping our members to the best of our abilities through digital tools, medication and coaching. The company was founded in December 2021 with the passion of solving the biggest global healthcare problem currently, obesity.

Things are going really well for embla - we are growing fast and we are now looking for a strong candidate to engage with customers, and make sure they they have best possible experience with their first contact with embla.

What you will be doing

Helping our customers with various inquires directly
Continuously develop and improve the internal processes that leads a great customer experience with regards to support
Building knowledge base content both externally and internally
Building and executing surveys of members, and similar initiatives to understand thoughts, intend etc.
Manage and educate our upcoming support team

About you

2+ years of experience with Customer support/success
Highly extrovert personality who thrives on bringing our customers more than they expected and making them shine
Structured, having a strong analytical mindset and naturally taking ownership and action
Strong proficiency in both danish & english

What we offer

A fun and ambitious atmosphere in our central Copenhagen (the vibes are great in here!)
Flexible working hours and location
A competitive salary
A say in the business! We want you involved, and we are all ears when it comes to suggestions
Tons of great social activities for the whole team

Join us in our fight against obesity, and become part of a company in rapid growth. We can't wait to hear from you! 🤩🙌

For more information or questions please contact us at js@joinembla.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours

Social gatherings

Free friday beers

Skill development

Remote work allowed

New tech gear

See all 22 benefits

Working at
Embla

See company profile

Most weight loss programs treat a complex problem as a simple one. We don't. Weight is shaped by genetics, hormones, habits, psychology, relationships and the life you actually live. Embla builds care around all of it - medication as the starting point, structured behavioural coaching and a dedicated care team as the thing that makes it last. We started as a weight loss clinic in Copenhagen. Today our method is published, presented internationally and delivered across continents, with results among the strongest in the field. Our focus now is the United States, where our teams travel across the country to build the partnerships that put this care in front of the people who need it. Who you'd be working with Engineers, designers and data people, sitting alongside doctors, nurses, health coaches and psychologists. Not as a service function - as the same team. Clinicians shape the product. Engineers sit in on care discussions. You will ship things that a coach uses on Monday and a member feels on Tuesday. We are ambitious about outcomes and relaxed about everything else. Direct feedback, low ego, high trust, and a real sense of humour about the hard days. Where we're going Treating obesity is where we started. Preventing it is where this goes. The same care model that reverses metabolic disease can stop it from taking hold in the first place, and that is the future we are building towards - a healthier one, at a scale that actually moves the numbers. Obesity care is being rebuilt right now, and most of what gets built will be thin. We are going the other way. The molecule is the starting point. The care is the medicine. Come build it with us.