Customer success lead

Salary Competitive

Working in healthcare is a privilege for us; facilitating people living long and healthy lives is something that motivates us. At embla, we are a strong entrepreneurial team, we have an informal culture and we are thrilled by helping our members to the best of our abilities through digital tools, medication and coaching. The company was founded in December 2021 with the passion of solving the biggest global healthcare problem currently, obesity.

Things are going really well for embla - we are growing fast and we are now looking for a strong candidate to engage with customers, and make sure they they have best possible experience with their first contact with embla.


What you will be doing

  • Helping our customers with various inquires directly

  • Continuously develop and improve the internal processes that leads a great customer experience with regards to support

  • Building knowledge base content both externally and internally

  • Building and executing surveys of members, and similar initiatives to understand thoughts, intend etc.

  • Manage and educate our upcoming support team


About you

  • 2+ years of experience with Customer support/success

  • Highly extrovert personality who thrives on bringing our customers more than they expected and making them shine

  • Structured, having a strong analytical mindset and naturally taking ownership and action

  • Strong proficiency in both danish & english


What we offer

  • A fun and ambitious atmosphere in our central Copenhagen (the vibes are great in here!)

  • Flexible working hours and location

  • A competitive salary

  • A say in the business! We want you involved, and we are all ears when it comes to suggestions

  • Tons of great social activities for the whole team


Join us in our fight against obesity, and become part of a company in rapid growth. We can't wait to hear from you! 🤩🙌

For more information or questions please contact us at js@joinembla.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development
Skill development

We want to take you from good to great.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

New tech gear
New tech gear

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

See all 13 benefits

Working at
embla

At holde et vægttab er svært. Vi tilbyder receptpligtig vægttabsmedicin i kombination med coaching, motion- og kostvejledning - der er tilpasset medlemmernes behov. Med et 100% online abonnement fra os, tilknyttes man en fast dansk coach og læge, som løbende opsætter konsultationer og justerer forløbet to til tre gange om måneden. Som medlem har du mulighed for løbende elektronisk kommunikation mellem konsultationer ved behov for hjælp, råd og vejledning. Vores produkt er samlet i et innovativt digital univers, hvor medlemmer og embla personale afholder videokonsultationer, chatter, tracker progression, deler artikler, inspiration til madopskrifter og alt hver der dertilhører en livsstilsændring.

Read more about embla

company gallery image