Are you looking for a job that is fulfilling and shaped by a clear, defined purpose? 

As part of our exciting next phase of growth, we’re looking for an Onboarding Specialist who’s ready to have a positive influence on our business and on the health of our planet. If this sounds like you, read on... 

About Goodwings: 

Goodwings is a subscription-based hotel booking platform on a mission to make it easy and affordable for businesses to have their travel emissions verifiably removed. Whether we like it or not, travel is still a central part of doing business and while we’re not advocating for unnecessary travel, we want to make sure that if people do need to travel for work, they can do it in a responsible way.

How it works: 

When you book a hotel on Goodwings.com, we calculate your round-trip emissions, including transfers and meals, and remove them through verified carbon removal projects certified by VCS (Verified Carbon Standard) which are also validated by the Rainforest Alliance. 

The role: 

The Onboarding Specialist is an instrumental part of our growing Customer Success team that is responsible for helping new customers get the most out of the platform. We do this by taking them through a clearly defined onboarding process. Reporting to the Chief Commercial Officer, Julie Toft, you will work closely with the Key Account Manager and have strong ties to the Sales and Communications teams. 

Providing customers with a rigorous onboarding session is a key success criterion for Goodwings, as experience shows that the more employees know how to use it, the easier it can be rolled out across an organisation, resulting in more value for the business, and more impact for the planet. 

Throughout our customer lifecycle, we prioritize delivering an excellent customer experience, and onboarding is the first step of that process. You will be responsible for onboarding new customers and helping to shape and further develop the onboarding processes, making sure that the experience is seamless and enjoyable for Goodwings customers. 

What you’ll be responsible for:

• Responsibility for managing current and future customer relationships from point of sale through to successful onboarding.

• Executing successful video and phone call onboarding sessions.

• Developing a framework and benchmarks that help measure the impact of a successful onboarding process.

• Being part of the coordinated effort to help make improvements and changes to the onboarding process as we receive more feedback from customers on their experience.

• Helping the customer define the strategic value of our service, providing them with the tools to communicate this within their organisation so that they can achieve internal sustainability goals.

• Working with Sales, Product, and Service teams to ensure that each stage of the journey meets customer expectations.

• Co-developing a scalable + repeatable toolbox of onboarding assets and resources to drive rapid product adoption among customers.

• Sharing customer insights with the Sales, Customer Success and Communications teams to ensure we adapt our approach accordingly.

• Ensuring the successful transfer of your customer relationships to the Service Specialists in the Customer Success team after the onboarding process is complete.

• Other areas of responsibility can be assigned.

What we’re looking for:

• An excellent communicator with strong verbal and written skills

• An ability to deliver information verbally in a succinct, professional way 

• An ability to adapt your style and tone to match customer profiles

• Strong organizational skills and the ability to prioritize - you'll be working with a lot of customers at the same time, and you'll need the expertise to keep on top of their needs.

• A highly motivated and confident self-starter who, once a direction is agreed upon, can work independently

• A creative approach to problem-solving and finding solutions that create value for customers

• An agile working style - you adapt and react as needed

• Strong empathy and a positive personality

• Fluent in English

What we offer: 

• Learning and personal development opportunities to help you thrive and enrich your skills in a fast-paced creator economy

• The chance to see the tangible results of your hard work and the impact they have on the planet

• A hybrid work environment and flexible hours 

• An attractive warrant program for all employees

• A free Goodwings subscription to remove carbon emissions from your personal travel 

This is us:

At first glance, we’re a hotel booking platform like any other - we offer the same hotels and prices as any other booking site. But there’s one difference - unlike the others, we’re on a mission to turn the travel industry into a force for climate action. 

A message from our founder, Christian Møller-Holst

“Goodwings exists because we saw an opportunity to transform the way that companies travel, but where there is a greater consideration for the health of the planet. Every year, online travel booking platforms spend a combined US$40 billion of their commission fees on advertising. For every booking made on Goodwings.com, the commission goes towards purchasing carbon credits for businesses, helping them on their pathway to Net Zero” 

By calculating and verifiably removing all GHG (greenhouse gas) emissions from business travel, we are helping companies meet their climate goals in an easy-to-adopt, affordable way.

Our office environment is informal but serious. We’re here to change the world, but we want to make the journey to be as pleasant as possible. You’ll enjoy a fun, challenging and stimulating work environment working with a team of passionate colleagues. It’s fast-paced but hugely rewarding. 

The Goodwings office is situated in the heart of Copenhagen, right next to the lakes, and a short distance from the central station. 

We are an equal opportunity employer, meaning that you are welcome as you are, no matter where you come from, what you look like, or what you’re interested in. We know that we’re only as good as the people we hire, and to that end, we’re looking to create a team of passionate, talented people who are in it for the long run.

How to apply:

CVs alone don’t always tell the whole story nor convey the personalities behind them! Therefore, we’d like for you to send us a short 2-minute video about yourself and why you’re the perfect match for the job. All videos will be treated confidentially. 

We’ll be reviewing candidates during the month of July, so you’ll hear from us by the end of July or the beginning of August. We always strive to return to everyone with feedback, but the quantity of applications, unfortunately, dictates our ability to do this. Therefore, if you don’t hear from us by the end of August, unfortunately, this means you have not been selected for an interview. 

We are looking for our new team member to start immediately.