Key Account Manager

Salary Competitive

About us

Templafy is pioneering the content enablement category and defining the future of work by helping companies worldwide accelerate the business performance of content. Our platform allows companies to align workforces and effortlessly govern content while supporting teams and employees as they create on-brand, high-performing business content – like documents, presentations, and emails, faster. Templafy supports over 2.8M users and enables over 600 enterprise customers such as KPMG, IKEA, and BDO.   

Founded in Copenhagen, Denmark, in 2014, Templafy's success is built by our 60+ employee nationalities found at offices in New York, Copenhagen, London, Berlin, Eindhoven, and Sydney.  We believe when people feel they belong, have a voice, and feel heard, they are happier and perform better, and that way, everyone wins. Our innovation, diversity, and unique product have raised over $125 million in funding from Insight Venture Partners, Dawn Capital, and Blue Cloud Ventures. The future of work relies on content enabled by Templafy. 


About the role

As part of our Account Management team, you will have full ownership of a significant portfolio of existing Templafy customers. The role of the Account Manager is focused on finding scalable and targeted ways of engaging and growing our global customer base. By utilizing data-driven approaches, coordinating outreach efforts with marketing and business development resources, and enabling us to further accelerate implementation and adoption efforts with our customer success and technical delivery teams. You will be the strategic point of contact for your customers, to develop plans for increased penetration across our solutions within your territory, and ultimately drive increased revenue. Your key KPIs will be around retention rate and upsell revenue generation and measured against a quarterly quota.

Here you can find tips on how to stand out during the interview with Templafy.


Key responsibilities

  • Create and execute account plans for your customer portfolio

  • Work closely with the Account Management leadership to create and execute strategic plans for the overall customer portfolio

  • Take key decisions on your customer portfolio to increase net retention

  • Identify and negotiate customer renewals, upsell and cross-sell opportunities to reach our ambitious revenue growth plans

  • Pursue scalability focused initiatives that lead to better resource utilization, customer satisfaction, and net retention

  • Contribute to the development of signal capturing and data-driven triggers for sales and marketing efforts


Requirements

  • 2-3 years of business development, enterprise sales or account management experience required

  • Proven B2B sales skills and track record of meeting sales targets, experience within SaaS is required

  • Strong presentation, client engagement, and problem-solving skills

  • Advanced analytical and organizational skills

  • Aptitude for rapport building with customer executives and driving revenue-generating negotiations

  • Ability to develop and contribute to data-driven sales initiatives

  • Fluency in English is required – other languages such as German, French, Dutch are a strong asset


What else to know

The position is a great opportunity to join, influence and impact a company in rapid growth with an abundance of organizational and development opportunities. You will become a key part of the team, and your work will have direct influence on the growth of the company.   

 

Employee Benefits

  • Employee equity program 

  • Private health insurance

  • Company lunch contribution

  • Language (Danish) courses

  • Phone and broadband covered by company

  • Centrally located office – easy access to public transportation

  • Company events and team activities

  • Flexible work environment 


We interact freely across teams and are dedicated to building a strong company culture with an emphasis on career development and plenty of social events.  


Templafy is a workplace of belongingness. To us this means that you have a voice, you dare to speak up, and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or other status.

For more information or questions please contact us at psi@templafy.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 14 benefits

Working at
Templafy

We love improving the way businesses work with documents, presentations and emails. Templafy started in Copenhagen in 2014 and has grown to reach New York, Eindhoven, Berlin, London, and Sydney – so far. We have created a software platform that’s changing the way millions of people work with business content for the better. We’ve filled our (growing number of) offices with innovative thinkers and team players. We love to hear fresh ideas so everybody has a voice here. We don’t just say we are inclusive: we are. We work as equals and bring individual strengths to the team. In this way, we all make each other better, wiser and stronger. Templafy offers all you’d expect from a company experiencing explosive growth. We’ve got the good coffee and the great vacation plan, the nice lunches, cutting-edge technology, and the ergonomic chairs. But beyond all the comforts and new technology, we offer a safe place to work where contributions are valued and freedom to grow professionally is encouraged. We want people to be happy here. We believe the only way to achieve that is by offering a workplace where everybody feels respected and encouraged to achieve their potential.

Read more about Templafy

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