About us

Templafy is pioneering the content enablement category and defining the future of work by helping companies worldwide accelerate the business performance of content. Our platform allows companies to align workforces and effortlessly govern content while supporting teams and employees as they create on-brand, high-performing business content – like documents, presentations, and emails, faster. Templafy supports over 2.8M users and enables over 600 enterprise customers such as KPMG, IKEA, and BDO.   

Founded in Copenhagen, Denmark, in 2014, Templafy's success is built by our 60+ employee nationalities found at offices in New York, Copenhagen, London, Berlin, Eindhoven, and Sydney.  We believe when people feel they belong, have a voice, and feel heard, they are happier and perform better, and that way, everyone wins. Our innovation, diversity, and unique product have raised over $125 million in funding from Insight Venture Partners, Dawn Capital, and Blue Cloud Ventures. The future of work relies on content enabled by Templafy. 

About the role

As part of our Account Management team, you will have full ownership of a significant portfolio of existing Templafy customers. The role of the Account Manager is focused on finding scalable and targeted ways of engaging and growing our global customer base. By utilizing data-driven approaches, coordinating outreach efforts with marketing and business development resources, and enabling us to further accelerate implementation and adoption efforts with our customer success and technical delivery teams. You will be the strategic point of contact for your customers, to develop plans for increased penetration across our solutions within your territory, and ultimately drive increased revenue. Your key KPIs will be around retention rate and upsell revenue generation and measured against a quarterly quota.

Here you can find tips on how to stand out during the interview with Templafy.

Key responsibilities

• Create and execute account plans for your customer portfolio

• Work closely with the Account Management leadership to create and execute strategic plans for the overall customer portfolio

• Take key decisions on your customer portfolio to increase net retention

• Identify and negotiate customer renewals, upsell and cross-sell opportunities to reach our ambitious revenue growth plans

• Pursue scalability focused initiatives that lead to better resource utilization, customer satisfaction, and net retention

• Contribute to the development of signal capturing and data-driven triggers for sales and marketing efforts

Requirements

• 2-3 years of business development, enterprise sales or account management experience required

• Proven B2B sales skills and track record of meeting sales targets, experience within SaaS is required

• Strong presentation, client engagement, and problem-solving skills

• Advanced analytical and organizational skills

• Aptitude for rapport building with customer executives and driving revenue-generating negotiations

• Ability to develop and contribute to data-driven sales initiatives

• Fluency in English is required – other languages such as German, French, Dutch are a strong asset

What else to know

The position is a great opportunity to join, influence and impact a company in rapid growth with an abundance of organizational and development opportunities. You will become a key part of the team, and your work will have direct influence on the growth of the company.   

Employee Benefits

• Employee equity program 

• Private health insurance

• Company lunch contribution

• Language (Danish) courses

• Phone and broadband covered by company

• Centrally located office – easy access to public transportation

• Company events and team activities

• Flexible work environment 

We interact freely across teams and are dedicated to building a strong company culture with an emphasis on career development and plenty of social events.  

Templafy is a workplace of belongingness. To us this means that you have a voice, you dare to speak up, and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or other status.