Cookie Information is a tier 1 scale-up in the Nordics, focusing on serving the largest and most well-known organizations within the private and public sectors. We are looking for an additional best-in-class Customer Support Specialist to help our clients and team create the most remarkable customer experience.
We have reached a market leadership position while being bootstrapped and have experienced rapid growth over the last few years. The team consists of 40 dedicated and motivated colleagues in Denmark and abroad. We always prioritize our colleagues' well-being, and we are proud to have maintained a very high level of work-life balance.
About The Role
We are looking for a Product Implementation Specialist who loves a challenge and takes on understanding the ins and outs of how the product works on the backend.
As our ideal candidate, you have a technical interest, team spirit, adaptivity, and empathy. Here, in the Customer Success and Operations department, we believe we are all responsible for our great ship's ability to sail through calm waters or a storm. We are proud of our "all hands on deck" attitude and place gratitude on each team member every day.
What you will do
Troubleshoot advanced technical implementations directly with customers via chat, email and phone.
Work with our First-line and other teams to assist clients in resolving more difficult technical tasks.
Be an expert in our platform and products and the way they are built and implemented.
Report bugs and service issues to the Product team and maintain the backlog.
Build custom solutions for our clients using JS, CSS and HTML.
Assist clients in implementing our product in Google Tag Manager and other systems.
Who are you
You have an IT background and are interested in working with SaaS, websites, and IT operations.
You are optimistic and stress-resistant also during high workloads.
You thrive in situations where you might not know what to do immediately but are willing to learn.
You want to take part in improving our services and our company.
You should be comfortable with English both in writing and on the phone.
Young, old, crazy, or dull - we don't care as long as you want to be part of the team.
You have an interest in both web development and customer communication.
What we offer you
A job in one of the fastest-growing industries globally.
You get a fantastic team and dedicated colleagues.
An extra four weeks' leave after three years of employment.
You will assume a vital role in an international best-in-class SaaS company.
You will be a part of a positive, informal workplace with the ambition of sparking the feeling of success in all colleagues every day.
Work in our newly renovated offices in the centre of Copenhagen.
You can take part and influence a healthy working culture filled with good experiences and social events.
Starting dates are flexible but as soon as possible.
About Your Future Workplace
We offer a job with the freedom to prove your competencies and establish yourself as a critical driver of world-class software solutions.
We act as a young scale-up and provide a "start-up feeling" with a talented and young team. With that in mind, we are a professional company trusted by highly demanding enterprise customers.
Our diverse team consists of 40 colleagues, with more than one new colleague joining every month.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Social gatherings and games; hang out with your colleagues.
Easy access and treehugger friendly workplace.
Friday is something special, let's enjoy a beer together.
Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.