Do you think that the finance industry needs an upgrade? Be part of our fast-growing Fintech Startup as a Customer Support Specialist (full-time). As part of our team based in Zurich, you will work actively with our customers and community, and help us provide the best investment experience in Switzerland
You are just right for Selma when you:
have some financial experience
enjoy dealing with customers and would like to be an 'advocate' for product development
are ready to learn new things and to feel comfortable in a fast-changing digital environment
What you should bring with you:
excellent customer service skills
a positive and friendly attitude
outstanding communication proficiency in French and English (Swiss German/German is a plus)
a basic understanding and interest in the financial markets
experience with online tools and digital channels comes second nature to you
a can-do attitude, objectivity and a calm head in hectic situations
experience in Organisation and Administrative processes
relevant education, ideally with an emphasis on finance (e.g. BSc or banking qualifications)
No worries if you don't have all these qualities - as a young company, we can tailor the role to your strengths
Among other things, you engage in things like...
Supporting customers and leads through live chat, phone calls and emails - in doing so we can continue to offer the best support in Switzerland
Supporting customers in the onboarding process together with our partner banks
Further developing our FAQs so that customers can easily find answers to their questions
Interacting with our community
Improving our onboarding processes together with our product and marketing team
Providing support for regulatory processes such as the "Know Your Customer" process
Engaging and informing our users together with our marketing team
Collecting and structuring customer feedback, and becoming the spokesperson for our customers in product development. In this way you help Selma to develop further
We offer you
A competitive salary
Insight into a fast-growing fintech company with high learning potential
The necessary tools to work flexibly and remotely
Modern workplace in Westhive Zurich
The chance to manage your own schedule
Work in an international team within a flat hierarchy
Retreat trips with the whole team twice a year
Work with a cool crew aiming to revolutionize the world of finance
Fantastic! This is how the hiring process works:
We’ll talk about your experience and expectations for this position – and you can ask anything you want about Selma
Solve a case study
If we think you might be a good fit, you will be invited to complete a case study that relates to the day-to-day work of a Customer Support Specialist at Selma. This will take around 2-3 hours of your time, including task preparation and a follow-up sync with our team. We’ll set a suitable schedule together
Chat with the team
If we both see you as a potential Customer Support Specialist at Selma, we dig deeper. Get to know the people and the actual work in a relaxed discussion
A final talk & offer
The last stage. We present you an offer: Let's have that talk about your starting at Selma.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Want to be a partner? Look no further.
We want to take you from good to great.