Do you think that the finance industry needs an upgrade? Be part of our fast-growing Fintech Startup as a Customer Support Specialist (full-time). As part of our team based in Zurich, you will work actively with our customers and community, and help us provide the best investment experience in Switzerland

 You are just right for Selma when you:  

• have some financial experience 

• enjoy dealing with customers and would like to be an 'advocate' for product development 

• are ready to learn new things and to feel comfortable in a fast-changing digital environment 

  
  

What you should bring with you: 

• excellent customer service skills 

• a positive and friendly attitude 

• outstanding communication proficiency in French and English (Swiss German/German is a plus) 

• a basic understanding and interest in the financial markets 

• experience with online tools and digital channels comes second nature to you 

• a can-do attitude, objectivity and a calm head in hectic situations 

  
  

Bonus

• experience in Organisation and Administrative processes 

• relevant education, ideally with an emphasis on finance (e.g. BSc or banking qualifications) 

No worries if you don't have all these qualities - as a young company, we can tailor the role to your strengths

Among other things, you engage in things like...  

• Supporting customers and leads through live chat, phone calls and emails - in doing so we can continue to offer the best support in Switzerland   

• Supporting customers in the onboarding process together with our partner banks 

• Further developing our FAQs so that customers can easily find answers to their questions 

• Interacting with our community 

• Improving our onboarding processes together with our product and marketing team   

• Providing support for regulatory processes such as the "Know Your Customer" process 

• Engaging and informing our users together with our marketing team 

• Collecting and structuring customer feedback, and becoming the spokesperson for our customers in product development. In this way you help Selma to develop further

We offer you   

• A competitive salary  

• Insight into a fast-growing fintech company with high learning potential  

• The necessary tools to work flexibly and remotely  

• Modern workplace in Westhive Zurich  

• The chance to manage your own schedule  

• Work in an international team within a flat hierarchy  

• Retreat trips with the whole team twice a year 

• Work with a cool crew aiming to revolutionize the world of finance

Think we might make a match?

Fantastic! This is how the hiring process works:

1. Introduction chat

We’ll talk about your experience and expectations for this position – and you can ask anything you want about Selma

1. Solve a case study  

If we think you might be a good fit,  you will be invited to complete a case study that relates to the day-to-day work of a Customer Support Specialist at Selma. This will take around 2-3 hours of your time, including task preparation and a follow-up sync with our team. We’ll set a suitable schedule together

1. Chat with the team

If we both see you as a potential Customer Support Specialist at Selma, we dig deeper. Get to know the people and the actual work in a relaxed discussion

1. A final talk & offer 

The last stage. We present you an offer: Let's have that talk about your starting at Selma.