We’re a green provider of electrical free-float car rental. GreenMobility A/S operates around 1000 cars across major cities in Europe. We offer users with simple, flexible and sustainable transportation. The cars are located, booked and unlocked with our app. Users pay per use and simply leave the car at any destination within our zones. GreenMobility is listed on Nasdaq First North and have 80 employees.
Do you want to use your sense of overview and good spirit to assist with making the green transition run smoothly? We’re looking for a full time Dutch speaking customer service agent at our office in Copenhagen. Speaking Danish or German as well is a big advantage.
As part of our customer service team you will be among young and dynamic colleagues. Here we work as a team and help the customers with their challenges. You do so through email, telephone, and chat. Besides assisting our many users with small and large problems around our service, there’s still room for fun, competitions and to end the week with a beer with your colleagues. Are you on a gap year, or studying, then this might be the relevant job you’re looking for.
You must speak Dutch and English for this role. If combined with Danish or German it would be a plus. The customer service team consists of 6 fulltime employees and around 8 part time. We service the Danish, Swedish, Finnish, German and soon the Dutch market. Our office is in central Copenhagen.
The customer's primary touchpoint is our customer service. They’ll contact us if they experience technical issues, find things in the car or simply have questions to how things work.
You and your colleagues are responsible for a lot of coordination around our fleet of cars. You have the overview of where cars are located, their status and know which cars need charging etc. You’ll brief the Street Runner Team on their tasks, so the fleet is optimized at all time.
Empathy and overview
To excel in the role, you have a healthy amount of empathy and the ability to keep a cool head under pressure through calm overview. You will be your best when customers get the service they need and can get driving happily.
In Dutch and English
You are thorough, so all cars and open cases are in order before you end your shift.
You know your way around IT systems.
You like a fast-paced environment with a lot of positive change happening all the time.
Work hours for this role are typically 9-17 Copenhagen time. Few evening shifts will occur and few weekend shifts will also occur depending on peak usage on the Dutch market. We are very flexible in swapping shifts and helping each other out.
Questions about the role can be directed to customer service team lead, Benjamin. Send us a short text and resume and we’ll invite you to a talk if you look promising. We’ll hire as we find the right person.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Your local office is your anchor point, thus, we placed it centrally at your convenience.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.