Job description

Do you want to work in a very fast-growing IT company, which has the muscles, platform, and ambitions to become the dominant platform in Europe within the next 4-5 years? You will learn from some of the most experienced people in the payment industry in Denmark, and work with a modern and agile platform.

Reepay is a SaaS company providing an easy-to-use subscription billing and online payment platform. Founded in 2015, Reepay currently has ten employees located in Copenhagen and is looking at growing its team and expanding its business into Europe - and hopefully, you will be able to put your fingerprint on the future of subscription billing and online payments.

For our Customer Success team, we are seeking a Danish-speaking Customer Support / Customer Success employee to join the journey.

About the job

Your primary tasks will be advising and supporting our customers via email, chat, telephone, and making sure that our customers are having the best experience when getting onboarded - but not just that. When you become an expert on the Reepay platform and in the payment industry, you will have the knowledge and ambitions to be a trusted advisor giving our customers top-class service experience.

When customers do not need your good advice, you help out various partners,

update our FAQ database, etc. But you definitely also bring your thoughts to the table on how we can utilize our support platforms and processes towards our customers.

We work with a modern and user-friendly IT solution, Hubspot as a CRM where the support also lies. You won’t be bored! And the learning curve will be steep.

The position is a full time 37 hours a week primarily from 09:00 to 17:00 at our HQ at Pilestræde 28a in the heart of Copenhagen.

What we offer

• Lunch arrangement

• Close to public transport

• Phone, computer (Mac or Windows)

• Competitive salary

• A place with a fantastic team who are all very passionate and experienced about subscriptions, e-commerce, customer service and the operation of webshops. You will become a key player on our continued journey

• We have very high ceilings, which means that you have the opportunity to have an impact on how we do customer support/success

• We are passionate about a good working environment and a good unity

• We are hard-working but we are definitely having fun at the same time

• A flexible workplace, where you have the opportunity to work from home when you need to

• Nice office which is easily accessible 

What we value at Reepay

• Be Curious - Seek out opportunities to learn, and don’t be afraid to ask questions.

• Own It - Be the driver, and take accountability.

• Embrace Change - The technology landscape is ever-changing – we’re looking for people who are ready to change along with it.

• Engage and Influence - Share your passion for technology with colleagues and collaborators.

Job requirements

What we are looking for:

• Flawless Danish and English skills

• Experience with common IT programs (HubSpot, Slack, etc.)

• Solution-oriented, stable, and flexible

• A smiling and welcoming personality, also over the phone

• Flair for service and good customer handling

• Interest in advising and developing our business

• You wear the YES-hat at every customer inquiry

Previous experience in customer service and e-commerce is of course an advantage, but not a requirement. The most important thing is that you are passionate about good service, take responsibility, are a big team player, and have a structured approach to your work.

If you have questions about the job please write to Head of Customer Success, Morten Krøll.