Procurement Project Manager, Customer Success

Salary Competitive

Who we are

EIVEE aims to simplify the procurement decision-making process and make procurement shine! To achieve this, we target emissions as well as costs, knowing that Procurement plays a key role in driving sustainability change. Because without transparency into what you buy and from where, how would you know how much that product or service emits? Our mission is to offer a state-of-the-art product that provides businesses with overview of their climate influence, cost transparency and automated expert insights, and we do this through a new and unique SaaS-like business development platform. The EIVEE product has worldwide relevance and is aimed towards companies with revenues from 50 million EUR and all the way up to the largest enterprises. With so many businesses that may benefit from our help, our market size is almost unlimited, and our growth potential enormous – which is why we are looking to expand our motivated team in Copenhagen.

Each day we see organizations struggle to navigate due to low-quality cost data and the hazzle of carbon accounting. As a result, EIVEE has developed a platform that helps businesses to reach higher level of competitiveness through cost and emission transparency and identification of optimization opportunities. The core of the platform is the business transactions (external spend) between companies - a monumental source to competitiveness, as external spend typically represents 50-70% of company costs. EIVEE’s value proposition, in short, is enablement of additional 5%+ cost reductions as well as freeing up business intelligence resources. This value proposition is further strengthened by our new Sustainable Procurement product that gives our customers the ability to track their activities’ influence on the climate and support businesses in engaging their own organization and suppliers towards a low carbon transition. With our in-depth knowledge of our customers’ procurement data, we stand in a unique position to design value creating and change-driven services and products, that helps our client in achieving a more sustainable business.

EIVEE was founded in 2020 in Copenhagen, Denmark, by leading procurement specialists with 15+ years of top-tier consultancy experience within procurement & supply chain management in Northern Europe. We follow an ambitious growth plan and employ a broad team of fun and ambitious people within software development, product (procurement and sustainability), sales, marketing, and financing.


Customer Sucess

In a time when Customer Experience has become a key competitive differentiator, we at EIVEE put customer experience development on par with product development. And in building a world class customer experience and ensuring that our customers feel right at home with EIVEE, the Procurement Project Managers are the key coordinating drivers, the customer’s first point of contact and their strategic resource within EIVEE, while internally acting as the bridge between customers, sales, product and operation.

 

What you will do

  • Own the customer journey post implementation for 8-15 large enterprise customers with a deep understanding of their motivations, business drivers, strategic goals, and desired outcomes.

  • Leverage your procurement expertise to be the trusted advisor of the customers by becoming a product expert, advising our customers on how to best leverage our platform via best practices, use cases, and learnings from other customers.

  • Make sure that our customers are successful with our product and that they are aware of it.

  • Work alongside the Sales, Marketing, Implementation, Professional Services and Product teams, e.g. by amplifying and driving the voice-of-customer program, understanding customer’s pain points and adjusting the product together with the operational team, and giving product development input for the product team.

  • Guard and farm the biggest revenue driver in SaaS: retention and upselling!

  • Set structures and strategic directions of Customer Success together with your manager, to build a world class customer experience.

 

Who you are

  • You have a background within strategic procurement, either as a consultant, as procurement project manager or similar, alternatively you are an experienced Customer Success Manager / Account Manager with experience within the procurement domain.

  • You have a strong analytical mindset, solid communication skills and an entrepreneurial spirit. You take ownership and action and have a strong desire to learn new skills and will thrive in the role of helping our customers.

  • You have project management experience – you will drive your own portfolio of customers.

  • You have a commercial mindset and act strategically in promoting long-term customer value, while loving to put it into operational action.

  • You quickly establish rapport and thrive in building strong relationships across all levels within a customer organization.

  • You are a self-motivated team player with enthusiasm for technology and for being a part of a fast-growing SaaS-like company, and who is comfortable working in a fast-developing environment - ready to grow with a company and keep pace with our aspirational growth target.

  • You possess self-confidence yet you are humble!

  • You are structured and positive with a solution-oriented mindset which shines through in your communication.

  • You are fluent and professional in Danish & English (written and oral).

  • SaaS knowledge is a plus.

  • All of the above wrapped in a set of strong stakeholder management skills and genuine interest in other people. You get a kick out of giving our customers more than they expected and making them shine.

 

Great reasons to apply

  • You will grow your network within procurement and finance as you will establish relationships and network with senior stakeholders in large Danish and international organizations.

  • You will be part of an entrepreneurial organization in rapid growth, which means that you have an impact on how your role will develop.

  • We have emerged from a best-practice management consultancy and therefore have a strong focus on establishing the best possible learning environment for you.

  • We are a friendly, compassionate, and inventive team, consisting of different nationalities: one where we help each other out, have fun, and make results — together.

 

At EIVEE we treat all applicants equally and for us, inclusion and diversity are important parts of our company culture.


We need you now!

The position is a full-time position based in our office in central Copenhagen. We will interview relevant candidates on an ongoing basis.

For more information or questions please contact us at claudia.larsen@eivee.io

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 14 benefits

Working at
EIVEE

A sustainable world made possible and profitable. Our core belief is that high-quality transparency on external spend is essential to elevate both the Procurement and Sustainability agenda. If you don’t know what you are buying, how can you optimize your external spend? Likewise, if you don’t know what you are buying, how can you say anything meaningful about your CO2 emissions? We firmly believe that these fundamental challenges can only be addressed through combining proven tech solutions with years of human procurement and sustainability expertise. This is why EIVEE is founded by specialists with a unique combination of Procurement, Sustainability, Tech, and Tier 1 consultancy expertise. Coming from a corporate background, we combine professionalism and A+ quality with profound expertise and domain knowledge, elevated through our startup identity, our shared passion, and a heart for innovation and inclusion. With EIVEE you are not only buying a tech platform, you buy access to top-tier industry knowledge.

Read more about EIVEE

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