Salary Competitive

At Knowledge Gate, we help companies find answers to their most business-critical questions by connecting them to industry experts for micro-consultations. This kind of service has been used by Investment Firms and Management Consultancies on a daily basis for over half a century. Our vision is to take the somewhat opaque ‘Expert Network’ service to the life sciences market, which is one of the most knowledge-intense industries in the world. Exceeding any expectations during our Proof-of-Business phase, we are well-funded, and are currently entering the most exciting part of our journey -hypergrowth.



Job Summary

KGG offers a unique opportunity to deep dive into the world of life sciences by connecting you with a wide range of companies ranging from pharmaceuticals to research organization.

As our first Customer Success Manager, you will be part of shaping the foundation for our continued success. In this role, you will be responsible for two core aspects:


Client Management

  • Manage the onboarding and implementation process of new clients and be their dedicated customer success manager in the period after signing

  • Be the voice of the customer internally, by gathering and understanding our customer's feedback and utilizing it to improve our product and the client experience

  • Help with quick customer support to our client's questions via email, chat and phone

  • Identify renewal risk and collaborate with internal teams to clear/alleviate blockers and ensure a successful renewal.

  • Drive analysis projects, offer advice on product utilisation and share best practices to ensure our clients get the most out of our product


People Management

  • Recruit, manage and motivate a team of Associates

  • Manage team members to achieve specific performance metrics related to revenue generation, call production, and recruiting of new experts


About You

  • 3-5 years account management experience required, including managing a sizable book of business and acting as a client advocate

  • Fluency in English is required. Other European languages are a bit plus.

  • Able to motivate, lead, empower and delegate to a team; prior people management experience preferred

  • Ability to communicate confidently with peers, management and across departments

For more information or questions please contact us at barney@knowledgegategroup.com or phone number 60670092

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Wellness
Wellness

Strengthen your body with office yoga and handstands or leave your body in good hands by our masseuse.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

See all 7 benefits

Working at
Knowledge Gate Group

At Knowledge Gate we help life science companies find answers to their most business critical questions by connecting them to industry experts . This kind of service has been used by Investment Firms and Management Consultancies on a daily basis for over a decade, but unless you’re a consultant or have worked at an investment firm you are probably unfamiliar with expert consultations, and the enormous value it brings. Our vision is to take the somewhat opaque ‘Expert Network’-service to a broader market, specifically the life science industry, to realize massive value and make knowledge extraction by expert consultations a no-brainer as part of a growth strategy.

Read more about Knowledge Gate Group

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