Customer Success Lead - Danish Market

Salary Competitive

Are you passionate about making people happy and improving the customer experience to an even greater level? Then we have an exciting career opportunity for you.

We are searching for a Customer Success Lead to join our fast growing business and take the lead of our team of 4 passionate Customer Success employees. You’ll be in charge of developing the team, guiding the team to take the customer experience to the next level and build a strong, high-performance team that thrives in our fun and ambitious environment. You’ll help increase our success on the Danish Market by supporting the development of service procedures, mentoring and developing the team and by taking ownership of projects to improve customer satisfaction, loyalty and retention.

You’ll lead the team by example and are involved in daily customer contact – helping our small- and midsize business customers from the first initial contact until finding the perfect specialist as well as supporting our partners (accountants / lawyers).


Your main areas of responsibility will be:

  • Manage the daily operations of the Customer Success team (4 people)

  • Develop junior team members and make them succeed in the role

  • Ensure partners are successfully onboarded and their performance is continuously monitored to achieve high satisfaction

  • Resolve structural and ad-hoc problems

  • Manage the debtor’s process (reminders, debt collection, court case)

  • Support the Product and Tech team to improve the Ageras.dk site and the underlying platform for partners and clients

  • Support Account Managers in identifying up- and resell opportunities among current and former partners

  • Act as sparring partner and trusted advisor to the Managing Director of DK


Requirements

You are both our customer’s and the team’s go-to-person. You are people-driven and you motivate and inspire people around you. Maybe you are currently in a customer service team or a customer success role and want to try a team leader position, maybe you are a team leader today and want to join a fast-growing company. In any case you will join an international company that represents several different nationalities and a wide variety of skill sets with great possibilities to develop your professional career.


A strong candidate will have most, but maybe not all of the following skills:

  • Near-native Danish language skills and conversational English language skills

  • +2 years experience from a customer success role

  • Experience in successfully managing and supporting B2B customers

  • Motivational and inspirational skills leading a team

  • The ability to develop loyalty with stakeholders

  • The ability to consult and advice on the best solution for a customer

  • Strong client-facing and communication skills

  • Great collaboration skills and are a big supporter of internal knowledge sharing

  • No objection handling demanding customers

  • Maintain the highest integrity and compliance in everything


Benefits

Why should you join us?

We hope it’s fine that we take a moment to boast. Because to be honest, we think what we have to offer is pretty great: Our office is oh-so-fresh (probably the best view in town), our canteen is superb (probably the best lunch in town) and our people are simply fantastic (probably the best colleagues in town).

We take pride in our work, but we are also serious about fun. Seriously. Join our Friday Bar every FriYay, take a little break in our gaming room on a rough Monday or grab a ginger shot and join in on a yoga session on Wellness-Wednesday.

At Ageras Group, we are on a mission to conquer the world. But who said you can’t have fun along the way?


Interested?

Now that we have caught your attention, it is time for you to catch ours. Please send us your English resume. All applications are continuously evaluated, but you can expect to hear from us within 4 week.

Please apply directly on thehub or if you have any questions give a call to Martin Vendebæk, Talent Acquisition Specialist.


About Ageras Group

At Ageras Group, we enable success for micro-businesses by building the best ecosystem around their financial needs. With a well-preserved start-up spirit, we are today an ambitious group of fintech-companies with nearly 250 employees operating across 12 markets in Europe and the US. As the home of Billy, Meneto, Tellow, Salary, Zervant, Ageras Marketplace and Ageras Finance, and being financially backed by Investcorp, Rabo Frontier and Lugard Road Capital, we are on a mission to revolutionize the financial industry and conquer the world - nothing less.

For more information or questions please contact us at phone number +45 28 94 36 69

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Healthcare insurance
Healthcare insurance

Break a leg! Seriously, we got you covered in our company healthcare plan.

See all 8 benefits

Working at
Ageras A/S

Ageras Marketplace is a part of Ageras Group - the largest professional service platform in Europe. We are here to make life easier for SME’s and microbusinesses by personally matching them with the right accountant or lawyer. At Ageras Group, we enable success for micro-businesses by building the best ecosystem around their financial needs. With a well-preserved start-up spirit, we are today an ambitious group of fintech-companies with nearly 250 employees operating across 12 markets in Europe and the US. As the home of Billy, Meneto, Tellow, Salary, Zervant, and Ageras Marketplace, and being financially backed by Investcorp, Rabo Frontier and Lugard Road Capital, we are on a mission to revolutionize the financial industry and conquer the world - nothing less.

Read more about Ageras A/S

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