Are you passionate about making people happy and improving the customer experience to an even greater level? Then we have an exciting career opportunity for you.
We are searching for a Customer Success Lead to join our fast growing business and take the lead of our team of 4 passionate Customer Success employees. You’ll be in charge of developing the team, guiding the team to take the customer experience to the next level and build a strong, high-performance team that thrives in our fun and ambitious environment. You’ll help increase our success on the Danish Market by supporting the development of service procedures, mentoring and developing the team and by taking ownership of projects to improve customer satisfaction, loyalty and retention.
You’ll lead the team by example and are involved in daily customer contact – helping our small- and midsize business customers from the first initial contact until finding the perfect specialist as well as supporting our partners (accountants / lawyers).
Your main areas of responsibility will be:
Manage the daily operations of the Customer Success team (4 people)
Develop junior team members and make them succeed in the role
Ensure partners are successfully onboarded and their performance is continuously monitored to achieve high satisfaction
Resolve structural and ad-hoc problems
Manage the debtor’s process (reminders, debt collection, court case)
Support the Product and Tech team to improve the Ageras.dk site and the underlying platform for partners and clients
Support Account Managers in identifying up- and resell opportunities among current and former partners
Act as sparring partner and trusted advisor to the Managing Director of DK
You are both our customer’s and the team’s go-to-person. You are people-driven and you motivate and inspire people around you. Maybe you are currently in a customer service team or a customer success role and are eager to take the next step in your career by taking responsibility of leading a customer success team, or maybe you are a team leader today and want to join a fast-growing company. In any case you will join an international company that represents several different nationalities and a wide variety of skill sets with great possibilities to develop your professional career.
A strong candidate will have most, but maybe not all of the following skills:
Near-native Danish language skills and conversational English language skills
+2 years experience from a customer success role
Experience in successfully managing and supporting B2B customers
It is considered a plus if you have leadership experiences
The ability to develop loyalty with stakeholders
The ability to consult and advice on the best solution for a customer
Strong client-facing and communication skills
Great collaboration skills and are a big supporter of internal knowledge sharing
No objection handling demanding customers
Maintain the highest integrity and compliance in everything
Why should you join us?
We hope it’s fine that we take a moment to boast. Because to be honest, we think what we have to offer is pretty great: Our office is oh-so-fresh (probably the best view in town), our canteen is superb (probably the best lunch in town) and our people are simply fantastic (probably the best colleagues in town).
We take pride in our work, but we are also serious about fun. Seriously. Join our Friday Bar every FriYay, take a little break in our gaming room on a rough Monday or grab a ginger shot and join in on a yoga session on Wellness-Wednesday.
At Ageras Group, we are on a mission to conquer the world. But who said you can’t have fun along the way?
Now that we have caught your attention, it is time for you to catch ours. Please send us your English resume. All applications are continuously evaluated, but you can expect to hear from us within 4 week.
Please apply directly or give Martin Vendebæk, Talent Acquisition Specialist, a call on +45 28 94 36 69.
About Ageras Group
At Ageras Group, we enable success for micro-businesses by building the best ecosystem around their financial needs. With a well-preserved start-up spirit, we are today an ambitious group of fintech-companies with nearly 250 employees operating across 12 markets in Europe and the US. As the home of Billy, Meneto, Tellow, Salary, Zervant, Ageras Marketplace and Ageras Finance, and being financially backed by Investcorp, Rabo Frontier and Lugard Road Capital, we are on a mission to revolutionize the financial industry and conquer the world - nothing less.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Break a leg! Seriously, we got you covered in our company healthcare plan.