Customer Success Specialist

Salary Competitive

We are a 4-year-old start-up renewing patents for companies in over 40 countries across Europe, Asia, North and South America, the Pacific. Our goal is to completely automate the renewals of all IP rights. We believe that automating the renewal process of IP rights will save at least 10 billion USD per year and a significant time and effort for innovative companies. Your main challenge is to help scale a rapidly growing product and accommodate new challenges. Read more below.


YOU

  • Fluent in written and verbal English

  • Must be detail-oriented, accurate and have a sense of urgency in completing tasks

  • Strong organizational skills with the ability to prioritize, multi-task, and learn quickly

  • Independent and enterprising

  • Outgoing and well-spoken

  • Proficient in the use of various software packages including google spreadsheets, docs and slides (or similar)

  • Basic math, computation skills and understanding of finance

  • Must be able to develop and retain an understanding of annuity products, company policies, procedures, and guidelines for contract administration and company-specific forms and their uses

  • A team player and a great communicator

  • Are ambitious, disciplined and enthusiastic and have a curious and creative mind


We need your experience to...

  • Further, improve our customer support and product education by

    • Sending updates on the service

    • Writing guides on Help.patentrenewal.com

    • Working on our product tutorials

    • Contact clients when they are“Approaching Limit” of their contract

    • Assist in doing Customer interviews and evaluations

  • Further, improve our standards for communicating with clients

  • Follow-ups with clients on a case-by-case matters


Bonus experience...

  • Experience with the trademark renewal process

  • Experience working with automating legal processes

  • Experience making customer surveys and training sessions

     

WE OFFER

  • First-hand experience of life in a startup and flexible work hours

  • A fun and engaging workplace located in the heart of Copenhagen

  • A chance to work with skilled people in the law, legal tech(assisting our CEO, CTO, Head of renewals), data science and product development

  • A steep learning curve in a stimulating and challenging environment

     

EXPECTED START

Flexible. This ad is mostly for talent available for starting 1 of June.

 

PATENTRENEWAL.COM

We’re are on a mission to accelerate the amount of innovation in the world by breaking down entry barriers and reducing costs for inventors.

We’re a broad cross-functional legion of devoted team players who’re passionate about our mission, and we’re growing fast.

At the patentrenewal.com team, you get the chance to combine your entrepreneurial mindset with hands-on work experience, while accelerating your career.

We are inspired by the developing culture in companies like Gitlab, Netflix and Facebook.

 

QUOTES FROM PARTNERS/CLIENTS

“Patentrenewal.com was easy for us to use from the very start. Within two weeks, we had renewed our first patents. Our administrators have an easy tool to use and we are able to provide a better offering to our clients.” CEO, Nordic Patent Service Gerard Van Walstijn

"patentrenewal.com produces a beautiful, elegant and very user-friendly experience. For clients, it's like a window into their own portfolio. patentrenewal.com reduces the time of communication and queries." Monique Heystek Administrative Head of Patent Renewals, Spoor & Fisher

 

Things that shouldn’t need to be said, but just for good measure are...

We are an open and fair company. We like to have fun and profit, but not at the expense of someone else. We don’t discriminate on the basis of background, race, gender, sexual orientation or physical disabilities and we expect the same from you. 

 

 

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 16 benefits

Working at
PatentRenewal.com

PatentRenewal.com was founded in 2017 with a mission of liberating innovative companies from old-fashioned, expensive processes and providing a fresh, innovative approach to patent renewals. Click, Pay, Complete is our motto, that's how easy it should be which stands in sharp contrast to the Status quo. We simply love innovators and want to help them foster great ideas in the world of intellectual property. We see a need for transparent and easy-to-use digital tools in an industry suffocated by complicated and expensive solutions. Our goal is to help firms reduce risk and uncertainty by eliminating middlemen and unnecessary headaches. To date, we have assisted companies in over 60 countries across Europe, Asia, North and South America and the Pacific and pride ourselves on the highest satisfactory scores from our customers.

Read more about PatentRenewal.com

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