Customer Engagement Manager

Salary Competitive

Wanted: Customer Engagement Manager

Are you ready to become our new customer engagement manager? Looking for a new challenge where you can be part of an exciting scale-up journey and work in an environment where you can take ownership of your career.

If so, read on, because we might be the perfect match.


About the Role

You will develop yourself to become the operational guru both for customers and for Ocean.io internally.


Your daily activities will include;

  • Pre-boarding and operational onboarding

  • Facilitating operational training for different stakeholders

  • Driving adoption and usage of our solution throughout the customer's lifecycle

  • Providing day-to-day technical support

  • Partake in QBR’s with the customers' C-Level stakeholders of big logos

  • Work closely with customer success to drive growth and expansion


It’s important that you feel comfortable being a spider in a web, are self-starting, and can manage taking care of a broad portfolio of accounts.

You will be supported by the whole company, and in return, you will also help out your colleagues. You’ll be part of the Customer Success team where your input is valued and where you can really take ownership and grow.


About You

We're looking for ambitious people with experience in SaaS, who have preferably worked with Enterprise companies and/or organizations.

You must absolutely enjoy interacting with people and have some flair for it too.

Tech-savviness is needed. You don’t have to be able to program anything, but you must be able to explain technical concepts in a simple manner. You should have experience with CRM systems and preferably have some knowledge of other sales tools and an understanding of how data can be used in a sales- and marketing operation.

You'll also need to be comfortable working in a fast-paced and sometimes high-pressure environment. Cool heads are needed. You’re most welcome to put some order to chaos, we did mention scaling up, but if you thoroughly dislike change this is not the right company for you.

And last, but certainly not least, you need to be a team player. Your colleagues are just as important to you as your customers are. We expect you to respect and help your colleagues in the same way you would like to be respected and treated.


Why work for Ocean.io?

Ocean.io is its people. We are a diverse group, both in backgrounds and interests, held together by a number of shared values. For one, we all have a very ambitious side to us, as individuals and as a collective working towards the same goal. We love fun. Friday bars, movie nights, Mario Kart tournaments - basically any excuse we have to hang around and make our jobs not seem like a chore. If you don’t find a friend here, we will take it as a personal failure.

We have reached the most exciting part of our growth journey where we are landing big logos and scaling up at warp speed. This is not a journey you want to miss out on!

We’re dedicated to the development of our employees and always prefer to promote from within, so coming in now, will fast forward your career.

Our belief is that coaching and developing people is much more powerful than micro-managing them, so you can expect to be treated as an adult and you will be given the freedom to come up with your own ideas that can help the business keep growing.

If this sounds interesting to you then we'd love to hear from you!


About Ocean.io

Founded in 2017, Ocean.io is a fast-growing Danish technology company with 50+ employees located in Copenhagen, Kyiv, and Ede (that’s in The Netherlands).

Ocean.io is the only data platform designed for helping companies to start or improve on their account-based sales and marketing strategy. We're looking for talented people to help us manage these companies and learn a thing or two along the way.

In 2021, we doubled our sales team, 7x our sales revenue, doubled our customer base, and moved into the Enterprise space. We've been bringing on board some of the world’s best-known brands such as Sony, JLG, Falcon.io, and many others.

This year, we aim to continue our aggressive growth throughout Europe and into North America (for which we got funding).

Your role is to help us take care of the customer base we acquire along the way and to make sure we are ready to take on even bigger challenges.

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 14 benefits

Working at
Ocean ApS

Ocean.io is the next generation of Account-Based Marketing. We've spent years building completely new technology using big data and AI to help with the growing complexity of the Sales and Marketing world. Our software empowers sales and marketing teams to reach the right audience with the right message. With our account-based everything approach, we're helping companies break down the barriers between sales and marketing and enabling them to focus on the bottom line, instead of wasting resources on manual processes. Join us!

Read more about Ocean ApS

company gallery image

Similar jobs

Customer Success Manager
LIFT Copenhagen Full-time
Account Manager
VoiceBoxer - A Boostlingo Company Copenhagen Full-time
Customer Support Specialist (Remote)
Easysize Remote Full-time
Customer Success til 🚀 startup
TaxHelper Copenhagen Full-time
Customer Success medarbejder
Inspectly ApS Aarhus Full-time