Ready to join a fast growing B2B SaaS Company? Responsibility from day one? We are ramping up our Customer Success Team and want to hear from you!
Prezentor is a SaaS company dedicated to transforming the way sales is done! Our platform improves customer dialogue, increases sales conversion, enhances buyer experience, expands brand equity, AND automates mundane, time-consuming CRM entry. We have a proven concept and a solid customer base of leading companies (Tryg, Codan, Circle K, Ambu, FOSS, to mention a few). We have a committed and highly engaged group of talented investors and a professional board of directors. It is time to scale!
For more information about Prezentor on www.prezentor.com
Who are we looking for?
As a Customer Success Representative, you will work with a segment of our customers across different business functions and proactively manage, support and maintain the customer lifecycle. We're looking for an individual that is a good team player, problem-solver, and passionate about technology –who also knows that work should be abalance of challenge AND fun!
Build and maintain relationships with clients and help identify needs and solutions to optimize their experience with Prezentor. This includes the implementation, onboarding, and monitoring the adoption and success of the Prezentor launch
Communicate with customers by phone, email, online screenshare, and in person while using a consultative approach to better understand customer challenges to create optimal solutions
Analyse client’s usage data to uncover additional use-cases and commercial opportunities, collaborating with Account Managers and acting as the “voice of the customer” when collaborating with other business functions internally (Product, Account Management, Sales etc.)
Be responsible for our Support function and answer customer tickets (with the help of our developers when “it gets technical”)
Act as the voice of Prezentor by providing continues support to our customers in their daily questions and inquiries
GROW! From our interns to our CEO, we expect everyone to have a desire to continuously improve. You'll learn from your teammates, your customers, your managers. Coaching is a constant, and success is a team sport!
2-3 years of experience within Customer Success and SaaS experience is a plus!
Excellent verbal and written communication skills in both Danish & English
Passion for tech and growing within the tech field. Quick learner and proficient in the Office package
Natural people person with a passion to build and maintain relationships. You are intuitive and able to understand different stakeholders’ unique needs while optimizing their utilization and experience with the Prezentor platform. Great Service = Success!
Creative - We are all in this together and look to our teammates to help us identify ideas and opportunities where we can improve
Solid work ethic. Our customers and teammates are depending on us to deliver. That means being available for our customers, calling them back as quickly as possible, conducting thorough discovery, and conducting customer-specific product demos. It also means keeping up on enhancements to our technology, industry trends.
Critical thinker who can strategically prioritize short and long-term tasks and goals based on importance and urgency
Why Join Us?
A central role in a team on an exciting international growth journey with the next generation digital sales tool
A real opportunity to unfold your potential. Real responsibility, real accountability, real experience, and real success
A great team of highly driven, skilled and fun-loving colleagues based in Copenhagen and Ukraine
The freedom to influence and shape your own work to maximize success
Possibility to be part of our growing Customer Success team and taking on more responsibility as we expand
… and a competitive salary package
Are you Prezentor’s next CS Rep? If yes, then please send your motivational letter including your CV. We’re screening candidates continuously, so make sure to submit your application today.
If you have any questions you can contact Head of Customer Success Jacob Høgholm.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
We take care of you, even when you are old and wrinkly.
Kids are the future, go spend time with them.
Break a leg! Seriously, we got you covered in our company healthcare plan.