Customer Success Representative

Salary Competitive

Ready to join a fast growing B2B SaaS Company? Responsibility from day one? We are ramping up our Customer Success Team and want to hear from you!

Prezentor is a SaaS company dedicated to transforming the way sales is done! Our platform improves customer dialogue, increases sales conversion, enhances buyer experience, expands brand equity, AND automates mundane, time-consuming CRM entry. We have a proven concept and a solid customer base of leading companies (Tryg, Codan, Circle K, Ambu, FOSS, to mention a few). We have a committed and highly engaged group of talented investors and a professional board of directors. It is time to scale!

For more information about Prezentor on www.prezentor.com

Who are we looking for?

As a Customer Success Representative, you will work with a segment of our customers across different business functions and proactively manage, support and maintain the customer lifecycle. We're looking for an individual that is a good team player, problem-solver, and passionate about technology –who also knows that work should be abalance of challenge AND fun!

 

Job Description: 

  • Build and maintain relationships with clients and help identify needs and solutions to optimize their experience with Prezentor. This includes the implementation, onboarding, and monitoring the adoption and success of the Prezentor launch

  •  Communicate with customers by phone, email, online screenshare, and in person while using a consultative approach to better understand customer challenges to create optimal solutions 

  • Analyse client’s usage data to uncover additional use-cases and commercial opportunities, collaborating with Account Managers and acting as the “voice of the customer” when collaborating with other business functions internally (Product, Account Management, Sales etc.)

  • Be responsible for our Support function and answer customer tickets (with the help of our developers when “it gets technical”)

  • Act as the voice of Prezentor by providing continues support to our customers in their daily questions and inquiries 

  • GROW! From our interns to our CEO, we expect everyone to have a desire to continuously improve. You'll learn from your teammates, your customers, your managers. Coaching is a constant, and success is a team sport!

Qualifications: 

  • 2-3 years of experience within Customer Success and SaaS experience is a plus! 

  • Excellent verbal and written communication skills in both Danish & English

  • Passion for tech and growing within the tech field. Quick learner and proficient in the Office package

  •  Natural people person with a passion to build and maintain relationships. You are intuitive and able to understand different stakeholders’ unique needs while optimizing their utilization and experience with the Prezentor platform. Great Service = Success! 

  • Creative - We are all in this together and look to our teammates to help us identify ideas and opportunities where we can improve

  • Solid work ethic. Our customers and teammates are depending on us to deliver. That means being available for our customers, calling them back as quickly as possible, conducting thorough discovery, and conducting customer-specific product demos. It also means keeping up on enhancements to our technology, industry trends.

  • Critical thinker who can strategically prioritize short and long-term tasks and goals based on importance and urgency 

​​​

Why Join Us? ​​

  • A central role in a team on an exciting international growth journey with the next generation digital sales tool 

  • A real opportunity to unfold your potential. Real responsibility, real accountability, real experience, and real success

  • A great team of highly driven, skilled and fun-loving colleagues based in Copenhagen and Ukraine

  • The freedom to influence and shape your own work to maximize success

  • Possibility to be part of our growing Customer Success team and taking on more responsibility as we expand

  •  … and a competitive salary package 

 

Are you Prezentor’s next CS Rep? If yes, then please send your motivational letter including your CV. We’re screening candidates continuously, so make sure to submit your application today.

If you have any questions you can contact Head of Customer Success Jacob Høgholm.

For more information or questions please contact us at jaho@prezentor.com or phone number +45 25625601

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 15 benefits

Working at
Prezentor

Prezentor is the Sales Enablement platform for strategic growth in sales. Our interactive sales content universe has a proven effect on the customer dialogue and sales conversion! Prezentor improve sales rep performance, enrich CRM with consistent and high quality data and (last but definitely not least) provide marketing and sales management with invaluable customer insights from every single customer meeting. Simply put, we make sales more human by optimising everything between a buyer and a seller before, during and after sales meetings. We are a team of approx. 20 passionate sales and buyer experience enthusiasts based in Copenhagen, Denmark and Vinnytsia, Ukraine. We have a big passion for sales and marketing and together we are on a mission to change the way B2B sales is done, make CRM entry automatic (yay!) and sales presentations intelligent. Companies like Tryg, CircleK, SaxoBank, Codan and many more already use our platform to make sure their sales operations are ahead of the game! What are some of the problems that we solve? 1. Prezentor help align company brand and message across sales reps, teams and departments 2. Automatic data collection from every customer meeting (automatically collecting and creating customer data and history in CRM) - currently a blind spot for 95% of all companies! 3. Tracking and actionable insights from emailed sales material - helping sales reps to qualify their leads and close deals faster! 4. Providing data and insights to marketing about what and how sales content is being used, by which reps, with what type of customers - helping marketing to optimise content based on data of what works vs. doesn't work! 5. Sales reps save time with all sales content in one place, always updated, available online and offline - never waste time searching folders, emails or the intranet again! 6. Interactive sales presentations, ROI and cost calculators, video and links/hotspots - make sales content come to life and use interactive elements to effectively uncover customer needs and sell based on value! 7. Data and actionable insights about sales reps behaviour before, during and after sales meetings for better coaching and faster on-boarding of new sales reps! Want to be part of an amazing growth journey and get responsibility from day one? Join us!

Read more about Prezentor

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