Cookie Information is a tier 1 scale-up in the Nordics, focusing on serving the largest and most well-known organizations within the private and public sectors. We are looking for an additional best-in-class Customer Onboarding Specialist to help our clients and team create the most remarkable customer experience.

We have reached a market leadership position while being bootstrapped and have experienced rapid growth over the last few years. The team consists of 40 dedicated and motivated colleagues in Denmark and abroad. We always prioritize our colleagues' well-being, and we are proud to have maintained a very high level of work-life balance.

About The Role

As the Customer Onboarding Specialist of Cookie Information, you will be the primary driver of onboarding and implementing new and potential clients. Together with the other Customer Success Managers, you will ensure the growth and success of our existing clients.

Crafting a winning customer adoption, customer success, and customer growth strategy will require a flexible and dedicated mindset. You and your team will serve the top global 2000 companies through traditional one-to-one customer success initiatives and a long-tailed customer base of 250.000 websites with digital initiatives such as Automated onboarding, Newsletters and in-product customer campaigns. You will assume a cross-departmental role working within the Customer Growth Team and collaborating across Top-Management, Product, Marketing, and Sales.

Your responsibilities:

• Working on onboarding for our new and potential clients

• Driving the project of implementation for our new and potential clients together with our technical team

• Work with the sales team to automate the online onboarding of new and potential client

• Assist your colleagues in the Customer Growth Team

• Be innovative in your use of digital initiatives and tools to drive adoption and success for clients

• Become an industry expert and earn the confidence of the key accounts

• Become an expert in the Cookie Information product

What we look for in you:

• The ability to work independently and develop your tasks as your learn

• Agility in your mindset to adapt and execute tactics and strategies

• You are passionate about customer relations since relations are what you will be building.

• Enjoy freedom under responsibility. You will become a trusted employee and can therefore manage your work by yourself.

• Able to execute communication in English professionally. It is essential to deliver precise information to our existing clients in one-to-one and one-to-many communications.

• You enjoy collaborating, sharing, and learning from those around you.

• You have strong relationship management skills. You ask questions to understand customer business requirements and know to translate the requirements into an executable plan.

What we offer you

• A job in one of the fastest-growing SaaS industries globally.

• You get a fantastic team and dedicated colleagues.

• An extra four weeks' leave after three years of employment.

• You will assume a vital role in an international best-in-class SaaS company.

• You will be a part of a positive, informal workplace with the ambition of sparking the feeling of success in all colleagues every day. 

• Work in our newly renovated offices in the centre of Copenhagen.

• Lunch Scheme

• You can take part and influence a healthy working culture filled with good experiences and social events.

• Starting dates are flexible but as soon as possible.

About Your Future Workplace

We offer a job with the freedom to prove your competencies and establish yourself as a critical driver of world-class software solutions. 

We act as a young scale-up and provide a "start-up feeling" with a talented and young team. With that in mind, we are a professional company trusted by highly demanding enterprise customers.

Our diverse team consists of 40 colleagues, with more than one new colleague joining every month.