Are you a people person with an analytical mindset?

Do you enjoy resolving issues by getting to the root of the issue?

Do you like to flex your SQL muscles?

Then we have an interesting opportunity for you!

About Us 🚀

Lenus is the world’s leading health-tech platform in pursuit of global health, happiness included! 

We provide the world's top recognized & next generation coaches, including fitness experts, nutritionists, athletes, mindset & habit coaches, to provide a greater number of people with access to the expertise they need to live happier and healthier lives.

Using the Lenus all-in-one platform, coaches eliminate time spent on administrative tasks, design tailored training, nutrition, mindset, and habit programs at lightning speed, and achieve unparalleled efficiency and scalability. A feat otherwise unimaginable without our intelligent system.

As the market leaders in the health technology industry, we are growing exponentially, which is why we need more talented Support Engineers to continue and enhance the product we are providing our coaches and their clients.

Interested? Read more!

The Position & The Team 🙌

We’ll welcome you into the Product organization where you’ll join us in our Support team of 12 colleagues as a Support Engineer. Here, you’ll be trusted to respond to and solve support requests from clients, coaches, and internal stakeholders globally using our product. 

Caring for the Lenus Platform, you’ll focus on improving our product and service through first class support to coaches and clients globally. 

During your first two weeks, you'll be invited to an integrative onboarding training program to ensure you have all the product knowledge you need to help resolve coach and client inquiries.

By staying up-to-date on the most recent product releases, you will provide product guidance, technical support, and education to coaches on how to use the Lenus platform as well as giving feedback on any product updates prior to release.

You'll play an important role in many aspects of improving the product and bringing it to life.

As a Support Engineer at Lenus, you will:

• Review customer issues by collecting relevant facts, investigating the problem, using tools to solve it, and involving other teams as needed; occasionally, you'll guide and educate the coach. To solve an issue, you may need to access the database, correct and alter data, or write and execute SQL queries.

• Act as the "voice of the customer" within the Lenus product organization, bringing to light feature requests, client issues, and solutions to common problems. 

• Have a real influence on the development of the product. 

• Identify, reproduce and report bugs to the product teams.

• Document and share knowledge about specific issues and product updates.

• Participate in frequent stand-ups and long-term goal-setting sessions with the team.

  
  

What are we looking for? ✨

You have experience with:

• Customer service from similar roles, preferably experience with CRM or SaaS systems.

• SQL - experience or strong knowledge - other programming languages are a plus, but not a requirement.

• Strong written and verbal communication skills.

  
  

You are the kind of person that:

• Has a customer-oriented mindset and loves working with people and truly commits yourself to help others.

• Loves to analyze and solve complex challenges.

• Is curious by nature; has a drive to not only solve the problems but also find the root cause to prevent them from happening again.

  
  

It is important that:

• You speak both English and Danish or Swedish

• You are already located in Denmark, or within a daily commute range to Copenhagen (e.g. from Malmö)

  
  

We are currently located at the ultra-cool Woods Office Augusthus at DR Byen but will be moving to our forever-home in Carlsberg Byen in 2022.

Sign me up!

Is this opportunity calling you? Then we’d love to hear from you. Please submit your application along with a CV which includes 3-4 sentences describing why you’re the one we are looking for.

We are looking forward to meeting you!