At Monta, we are developing the charging solution of the future for electric vehicles!
Are you motivated by working in a startup moving with the speed of light?
What we are looking for?
Do you have a sharp overview, technical understanding, and a voice that can make people smile through our support chat? Then this is what we are looking for!
Roles & Responsibilities
The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new and existing accounts. As a Customer Onboarding Specialist, you will educate new customers, help solve technical problems and ensure smooth adoption of our product(s) and service(s) in all parts of the customer life-cycle. We prioritize delivering an amazing customer experience and this is a cornerstone in the process.
Your primary tasks will consist of, among other things:
Understand the requirements and needs of a customer during their customer journey.
Provide detailed account walkthroughs and assist new customers with the implementation.
Clearly communicate account setup requirements and expectations with customers and key stakeholders.
Educate customers on features, capabilities, and best practices to simplify adoption and align expectations.
Ensure customers receive superior service.
Measure and report upon the onboarding experience.
Spend time on calls, listening and talking to customers.
Deliver exceptional service, troubleshoots on issues that arise, and ensures every customer is satisfied with the handling of questions/issues during their onboarding experience.
Help our customers accomplish their goals with our solutions by improving feature adoption and ensure consistent onboarding for new users and customers.
Educate customers and users on how existing and new product features work, and how the platform can contribute to their business objectives
Requirements
Bachelor’s degree preferred.
Experience with web technologies.
Strong problem solving and analytical skills.
Ability to work independently and manage multiple priorities.
Excellent written and verbal communication skills in Swedish, Norwegian and English. Any other language is a plus.
Benefits
What's in it for you?
You will make your mark on the digital charging solution of the future for electric vehicle owners.
Professional sparring with brilliant colleagues and good development opportunities. You become part of an entrepreneurial company that oozes drive, has a great team spirit, and an ambitious growth strategy.
At Monta, we focus on following up on the things we do, so we are constantly learning individually and as a team.
Flexible work environment.
We love diversity and everything that makes us different - that is also what makes us awesome!
Apply for this job
This job comes with several perks and benefits