Customer Onboarding Specialist

Salary Competitive

At Monta, we are developing the charging solution of the future for electric vehicles!

Are you motivated by working in a startup moving with the speed of light?


What we are looking for?

Do you have a sharp overview, technical understanding, and a voice that can make people smile through our support chat? Then this is what we are looking for!


Roles & Responsibilities

The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new and existing accounts. As a Customer Onboarding Specialist, you will educate new customers, help solve technical problems and ensure smooth adoption of our product(s) and service(s) in all parts of the customer life-cycle. We prioritize delivering an amazing customer experience and this is a cornerstone in the process.


Your primary tasks will consist of, among other things:

  • Understand the requirements and needs of a customer during their customer journey.

  • Provide detailed account walkthroughs and assist new customers with the implementation.

  • Clearly communicate account setup requirements and expectations with customers and key stakeholders.

  • Educate customers on features, capabilities, and best practices to simplify adoption and align expectations.

  • Ensure customers receive superior service.

  • Measure and report upon the onboarding experience.

  • Spend time on calls, listening and talking to customers.

  • Deliver exceptional service, troubleshoots on issues that arise, and ensures every customer is satisfied with the handling of questions/issues during their onboarding experience.

  • Help our customers accomplish their goals with our solutions by improving feature adoption and ensure consistent onboarding for new users and customers.

  • Educate customers and users on how existing and new product features work, and how the platform can contribute to their business objectives


Requirements

  • Bachelor’s degree preferred.

  • Experience with web technologies.

  • Strong problem solving and analytical skills.

  • Ability to work independently and manage multiple priorities.

  • Excellent written and verbal communication skills in Swedish, Norwegian and English. Any other language is a plus.


Benefits

What's in it for you?

You will make your mark on the digital charging solution of the future for electric vehicle owners.

Professional sparring with brilliant colleagues and good development opportunities. You become part of an entrepreneurial company that oozes drive, has a great team spirit, and an ambitious growth strategy.

At Monta, we focus on following up on the things we do, so we are constantly learning individually and as a team.

Flexible work environment.

We love diversity and everything that makes us different - that is also what makes us awesome!

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Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Equity package
Equity package

Maternity / paternity leave
Maternity / paternity leave

New tech gear
New tech gear

Central office
Central office

Work life balance
Work life balance

See all 22 benefits

Working at
Monta

Monta is the operating platform powering the EV charging ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. We believe that accelerating and democratising the adoption of EV technology is key to building a better future. Monta’s mission is to provide the best technology solutions for the entire EV charging cycle. At our core, we provide access, innovation, and reliability to the mobility transformation. We're here to make the transition to electric mobility as seamless and exciting as possible. With a single integrated software built to EV better. Founded in 2020 our team has been growing fast and are now more than 200 employees with 47 different nationalities. Our HQ is based in Copenhagen, and we have offices in Oslo, Berlin, Paris, London and just opened Barcelona. Our culture is based on trust, transparency, and respect, where everyone contributes to making Monta what it is. You don't have to work 9-17, we trust our people to know how they work best. We empower each team to choose how and when they work. Inclusion is also a big part of our culture, and we make sure that everybody feels welcome, heard and able to bring all of who they are to work. We take it upon ourselves to protect this space that has allowed us to get this far. Monta is dedicated to encouraging a supportive, diverse and inclusive culture amongst all Monteers as they are fundamental to our values as a company. One of the best things about Monta is our people. Right from the get-go you will feel how inclusive, diverse, sociable and friendly our team is. We go to the office as much as possible, not because we have to, but because we enjoy each other's company - even outside work hours we hang out together. We have lots of different clubs you can join, there's a chess club, a ski club, (there's a slack channel for every little interest we can bond over). Everyone is very passionate about what we do and invested in the product and their role. We are a team of innovators, experts, and “bar-setters” in our fields. We believe that we can create the path needed to sustainably scale the industry towards the future. We're biased toward action, so we're always looking for ways to improve and make things work for many, not just few. We don't just want to be good at what we do—we want to be the best at it. Better results, better technology, better systems, better together. The combination of all this, and the feeling that we are contributing something great to the world, gives everyone a strong sense of belonging and makes our employees and customers want to work with us - it helps our company thrive. Everyone here is proud to be a 'Monteer'. If you’d like to work in a green, tech-driven company and are passionate about innovation, we might be the right fit! We've got an incredible team, and hope to find more peers who can help us push things even further.

Read more about Monta

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