Customer Success Manager 🇩🇰🎉

Salary Competitive

Are you the Customer Success Manager we are looking for and do you want to be part of a company that firmly believes in its vision? Then we encourage you to read on. 👀

At Relion, we believe that balancing work and personal life should be easy, flexible, and accessible. Relion is setting a new standard for workforce management. A platform built for both employer and employee that makes it simple to manage when and where to work. Relion increases the flexibility in shift-working teams while making it more joyful for the individual to be a part of the team.

We are growing fast at Relion, and at this moment we have 400+ customers in Denmark, Sweden, and the Netherlands.

Due to the rapid growth we are expanding our team and we are looking for a talented Customer Success Manager for the danish market. 🇩🇰


* Spoiler alert, we follow the principle of a four-day workweek.



Your Role

As a Customer Success Manager, you are responsible for developing customer relationships that promote retention and loyalty primarily within the Danish market. You will be responsible for the after-sign-up customer journey, making sure the customers are satisfied and use our product to its full value. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Relion’s product.



Areas of responsibility:

Keep track of whether people are engaged in the product

  • Segment customers into red, yellow, and green depending on their happiness and level of activity. 

    • 🔴 = Not active

    • 🟡 = Active trial

    • 🟢 = Active paying 

    • 🟣 = Recommends 

  • Build strategies and playbooks for converting all customers to happy customers. 


Keep the focus on the customer’s desired outcome

  • Ask the client what their specific desired outcome from the product is

  • Help manage their implementation and activation based on the desired outcome


Engage the renewal and up-sell

  • Up-sell clients and give keep giving them more value. 

  • Build a playbook that should be activated 90 days upon renewal that makes sure the customer is extremely happy. 


Escalate value 

  • Ask for testimonials and reviews.

  • Ask for referrals. 

  • Write success stories (case studies) around our customers. 


Voice of the customer

  • Make sure that what we learn is being passed on to development, design, sales, etc.


We are looking for:

At Relion we have one ultimate requirement for you: a growth mindset –a willingness to learn, try new things, fail, and push yourself to grow. 


Furthermore, we a looking for the following:

  • Living in Denmark near Copenhagen, or willing to move here. 🏡

  • Knowledge of customer success processes.

  • Experience in working directly with clients to understand business needs and applying technology solutions to those requirements.

  • Basic knowledge of pipeline management and account strategy.

  • Ability to build and maintain strong relationships with multiple stakeholders.

  • Excellent communication and negotiation skills.

  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.

  • Great written and oral presentation skills in both Danish and English.

  • High computer literacy and ability to learn new software.

  • Highly organized and able to multitask.

  • Self-driven and proactive nature.


We offer:

  • Great salary ✅

  • A four-day workweek. 😍

  • Amazing colleagues who want to see you grow and succeed. 🚀

  • Regular company events. 🎉



About Relion

Relion makes work scheduling easy, flexible, and accessible for shift-working teams so they can thrive collectively and individually. 

Working with a very flat structure, everyone at Relion is an expert within their domain working both independently and collectively as a team. We keep it agile and we fail fast and learn from our failures.

We walk the talk when it comes to freedom and flexibility which is also why we are working 4-day workweeks with a remote-first approach. 

We love what we do, and we're sure you will too!

For more information or questions please contact us at kristian@relion.dk or phone number 31233027

Perks and benefits

This job comes with several perks and benefits

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

See all 10 benefits

Working at
Workfeed

Workfeed makes work scheduling easy, flexible, and accessible for shift-working teams so they can thrive collectively and individually.  Working with a very flat structure, everyone at Workfeed is an expert within their domain working both independently and collectively as a team. We keep it agile and we fail fast and learn from our failures. We walk the talk when it comes to freedom and flexibility which is also why we are working 4-day workweeks with a remote-first approach.  We love what we do, and we're sure you will too!

Read more about Workfeed

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