Are you the Customer Success Manager we are looking for and do you want to be part of a company that firmly believes in its vision? Then we encourage you to read on. 👀

At Relion, we believe that balancing work and personal life should be easy, flexible, and accessible. Relion is setting a new standard for workforce management. A platform built for both employer and employee that makes it simple to manage when and where to work. Relion increases the flexibility in shift-working teams while making it more joyful for the individual to be a part of the team.

We are growing fast at Relion, and at this moment we have 400+ customers in Denmark, Sweden, and the Netherlands.

Due to the rapid growth we are expanding our team and we are looking for a talented Customer Success Manager for the danish market. 🇩🇰

* Spoiler alert, we follow the principle of a four-day workweek.

Your Role

As a Customer Success Manager, you are responsible for developing customer relationships that promote retention and loyalty primarily within the Danish market. You will be responsible for the after-sign-up customer journey, making sure the customers are satisfied and use our product to its full value. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Relion’s product.

Areas of responsibility:

Keep track of whether people are engaged in the product

• Segment customers into red, yellow, and green depending on their happiness and level of activity. 

  • 🔴 = Not active

  • 🟡 = Active trial

  • 🟢 = Active paying 

  • 🟣 = Recommends 

• Build strategies and playbooks for converting all customers to happy customers. 

  
  

Keep the focus on the customer’s desired outcome

• Ask the client what their specific desired outcome from the product is

• Help manage their implementation and activation based on the desired outcome

Engage the renewal and up-sell

• Up-sell clients and give keep giving them more value. 

• Build a playbook that should be activated 90 days upon renewal that makes sure the customer is extremely happy. 

Escalate value 

• Ask for testimonials and reviews.

• Ask for referrals. 

• Write success stories (case studies) around our customers. 

Voice of the customer

• Make sure that what we learn is being passed on to development, design, sales, etc.

We are looking for:

At Relion we have one ultimate requirement for you: a growth mindset –a willingness to learn, try new things, fail, and push yourself to grow. 

Furthermore, we a looking for the following:

• Living in Denmark near Copenhagen, or willing to move here. 🏡

• Knowledge of customer success processes.

• Experience in working directly with clients to understand business needs and applying technology solutions to those requirements.

• Basic knowledge of pipeline management and account strategy.

• Ability to build and maintain strong relationships with multiple stakeholders.

• Excellent communication and negotiation skills.

• Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.

• Great written and oral presentation skills in both Danish and English.

• High computer literacy and ability to learn new software.

• Highly organized and able to multitask.

• Self-driven and proactive nature.

We offer:

• Great salary ✅

• A four-day workweek. 😍

• Amazing colleagues who want to see you grow and succeed. 🚀

• Regular company events. 🎉

About Relion

Relion makes work scheduling easy, flexible, and accessible for shift-working teams so they can thrive collectively and individually. 

Working with a very flat structure, everyone at Relion is an expert within their domain working both independently and collectively as a team. We keep it agile and we fail fast and learn from our failures.

We walk the talk when it comes to freedom and flexibility which is also why we are working 4-day workweeks with a remote-first approach. 

We love what we do, and we're sure you will too!