SOUNDBOKS is an emerging young audio tech company and aspiring lifestyle brand. You may have seen us at your favorite music festival, street party, in the Sahara Desert or on top of Mt. Kilimanjaro. We build the loudest, most durable, and arguably the coolest Bluetooth speaker on the market.
Growth is not something we offer, it’s who we are. Learning is at the centre of everything, people will teach you what they know and the involvement is yours to take. We’re talking a real-time, on-the-job, experiential approach to learning, and it’s our ultimate goal that you leave the office everyday having learned something new.
With over 90 employees in Los Angeles and Copenhagen, SOUNDBOKS is equal parts seasoned professionals and passionate unconventionals. We’ve got an amazing thing going, and it’s only getting better.
ROLE COMMUNITY SUPPORT COORDINATOR (GERMAN & ENGLISH)
TEAM COMMUNITY SUPPORT
HOURS FULL TIME
START DATE MARCH/APRIL 2022
The Community Support team is in charge of offering pre- and post-purchase support and assistance to our community. We are there to answer all the inquiries and send good vibes to our customers. We do this with our Above and Beyond mentality, by being present for customer service assistance on Email, chat, phone support, but also through our amazing Facebook communities.
As our new Community Support Coordinator you will join an international team of fun and experienced colleagues. We truly care about one another and you’ll never again feel alone with a difficult case. A happy team is what brings success and what helps us put a smile on our customers’ faces.
You will be the first line of contact when our Community reaches out to us and will be the face of SOUNDBOKS’ support. Customers will rely on your guiding words and expertise to answer their questions and resolve a variety of challenges.
Okay, let’s make things a little more concrete. Here’s what we expect your daily life to look like:
Support platforms: Through Live Chat, email and phone support you will handle incoming requests and communication on Facebook, Amazon, and Zendesk email messages. Our customers depend on you to solve their challenges or direct them to the right department within the company.
Planning product repairs: Ensure fast handling of repair, exchange and return requests of the SOUNDBOKS and future products.
Making us better than ever before: you will become an expert in your area, and we rely on you to suggest ways for us to optimise the customer experience.
Shipping, delivery and returns: You’ll work closely with Operations to handle European shipping and delivery cases. That means having ongoing communication with our partners at DPD, GLS and FedEx.
Translations and communications: We put our trust in you to handle accurate communication and translations for our German support channels.
In order to become a success in this role, we believe that your profile should be aligned with the bullets listed below. However, we acknowledge that success can take many forms, so please do apply even if you don’t tick all the boxes.
You bring a love for customer support and if you have experience from a support function with email and/or chat support it will prove a great advantage.
You take a proactive approach and believe that the best way to solve a problem is before it turns into a problem.
You are fluent in English & German (French and/or Danish is a plus).
Let’s be honest - you’re a bit of a pleaser. Helping your fellow humans with their troubles should be a joyful experience, not a chore.
Uhm, what else… please be yourself. We like people who are brave enough to show up as themselves everyday.
Intrigued? At SOUNDBOKS you’ll find yourself a part of a community. We realize that growth is a process and we don’t expect you to go through it alone. Actually, we guarantee that you won’t have to. We work together in order to work smarter, we inspire each other to be better, and we never forget that every member of the team is responsible for our success.
So, if you’re tired of all of the noise in the job market, we’d love to hear from you. This may be the coolest job you'll ever have.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Social gatherings and games; hang out with your colleagues.
Easy access and treehugger friendly workplace.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Friday is something special, let's enjoy a beer together.