Customer Success Manager for SaaS MarTech scaleup in Copenhagen. Lead customer relations with brands like LEGO, Dyson, Nordea, Delta, and Metlife.

What you'll be doing

As Customer Success Manager at Accutics, you'll be the main point of contact for our growing customer base, ensuring that customers are delighted with the Accutics platform and get the maximum value of our products.

Here’s what your role will focus on:

• Build a strong foundation for our customer success processes. You will design and execute a customer engagement model covering all account management and renewal processes at key customer touchpoints. This is an exciting role with the potential of evolving into a Customer Success Lead that will set the example for the entire CS team

• Build and nurture strong, long-lasting relationships with customers and key account stakeholders. You will conduct regular checkpoint calls/meetings to familiarize yourself with how our customers leverage Accutics and learn about their unique business objectives and marketing analytics challenges

• Drive overall account health by ensuring product adoption and platform usage velocity, as well as identifying upsell/cross-sell opportunities and renewal risks. The KPIs you will be measured on are: account retention rate, net revenue churn, speed of ramping up customers

• Act as a trusted advisor. Support account expansion by proactively interpreting customer needs, anticipating their business goals and helping them to achieve them. You will also gain referrals and identify case studies opportunities

• Advocate for our customers to our internal stakeholders and share valuable account insights with our Product, Sales, and Marketing team. Customer feedback is an important part of our product development, and your insights will play a key role in creating new features and services

What we expect you to bring

• 5 years experience with account growth and stakeholder management from a similar customer-facing role (Sales / Customer Success), ideally from the enterprise B2B space

• Demonstrated ability to effectively communicate at all levels of an organization and partner up successfully with multiple stakeholders

• A flair for analyzing technical concepts and customer challenges and translating them into business opportunities

• Experience working with and building successful relationships with cross-functional teams

• Solid understanding of marketing analytics technology ecosystems and online media buying strategies

• CRM management experience is a plus (we are using Salesforce)

Who you are

• 5 years experience with account growth and stakeholder management from a similar customer-facing role (Sales / Customer Success), ideally from the enterprise B2B space

• Demonstrated ability to effectively communicate at all levels of an organization and partner up successfully with multiple stakeholders

• A flair for analyzing technical concepts and customer challenges and translating them into business opportunities

• Experience working with and building successful relationships with cross-functional teams

• Solid understanding of marketing analytics technology ecosystems and online media buying strategies

• CRM management experience is a plus (we are using Salesforce)

Join a growing B2B SaaS company

As Customer Success Manager at Accutics, you will feel part of the family from day 1. We take pride in our modern work culture and flat hierarchy where everyone’s voice is heard. You will be part of an international team that creates exceptional results every single day while having fun.

You will:

• Gain unique insights into how global enterprises foster marketing data to drive impact

• Receive 1-on-1 mentorship and platform training

• Join a modern office in the heart of Copenhagen, minutes away from everything

• Enjoy a delicious catered lunch and joined weekly breakfasts, as well as all the coffee, sodas, and snacks you’re craving

• Participate in company events like cocktail/beer bars on Fridays, company parties, and monthly board game nights

• Be part of our company pension and health insurance plan

Accutics’ growth in numbers

• 100% year-on-year growth

• 20% yearly increase on average revenue per client

• An ever-increasing customer portfolio including international companies such as Unilever, Dyson, Danske Bank, and many more

• The organization is expected to grow to 40 people within the next year

How to apply

Our recruitment process is fast, transparent, and tailored to your needs. We are looking to hire as-soon-as-possible.