About the position:

As we recently moved from being a traditional translation agency to a SaaS company in translation, we are now establishing a new Customer Success department to support and help our clients by making their journey smooth, memorable and happy.

To achieve this, we are looking for several enthusiastic and empathetic people to join our team as a Customer Success Manager based in Copenhagen.

The goal is to keep the department running efficiently and profitably, increase customer satisfaction, loyalty & retention, and meet their expectations. You will be working in a fun environment with a young and dynamic team that loves to celebrate achievements. 

Furthermore, your colleagues will be comprised of our great team located in Copenhagen and our thousands of trusted linguists based around the world! – so expect a vibrant and exciting workday that never gets boring.

Main Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth

• Onboarding of clients into our new platform (LaaS)

• kickoff and driving internal onboarding efforts across multiple teams

• Take ownership of customers issues and follow problems through to resolution

• Inbound support and build an after-sales relationship with clients

• Drive upselling, renewals and minimize churn

• Keep ahead of industry’s developments and apply best practices to areas of improvement

• Maintain an orderly workflow according to priorities

Skills that make you a good fit for this role: 

• Excellent command of English and fluency in at least one of the following languages: Danish, Norwegian, Swedish, German, French or Dutch.

• Customer service orientation

• Strong client-facing and superb communication skills

• Working knowledge of customer success software, databases and tools

• Ability to think strategically

• You are a team player who wants not only yourself but the team to succeed

• Proactive mindset - you are continuously looking for new opportunities and challenges

• You must be a great multitasker who can juggle more than just a few balls simultaneously

What you get:

• Be part of a dynamic and driven team, in which teamwork is as important as celebrating individual successes – big or small

• A company with a very flat hierarchy and open doors to spar with anyone

• Diverse career development possibilities

• Work in one of the hippest areas of Copenhagen in an open space office in which the only arguments are about which music to play

• A team of 15 nationalities in the office and a remote team of our amazing linguists worldwide so you can always broaden your horizon in terms of your language and cultural skills

  
  

Join our team

We believe teamwork is key to our success. We’re all dedicated to supporting one another in developing our competencies in a way that allows us to succeed as individuals and as a team.

We value your talent and we are serious about finding the right addition to our team. Chosen candidates can expect to hear from us within a few days of applying.

Let’s make great things happen, we’re looking forward to meeting you!