In Planday, our vision is to power the global workforce marketplace by connecting people to relevant and meaningful work, and to help businesses build an engaged, high performing and flexible workforce.

2021 is a year to remember for Planday. We became part of the Xero family, joining forces with one of the biggest cloud-based accounting software platforms globally. Aligned with Xero’s passion for businesses, people, and growth, we are working together to build a strong launchpad for businesses and employees to manage their time and reach their joint potential in life and at work - helping save time and money, to focus on the things that really matter.

We have exciting times ahead. While growing and expanding our markets globally, we are scaling up. Therefore, we are happy to announce that we are looking for a new colleague to join our Customer Support Team as Danish-speaking Customer Support Consultant.

In this role, you will be working with a team of eight colleagues in our Copenhagen headquarters and will support our existing customers with their questions about Planday. Therefore, you will be responsible for:

• Communicating with our customers via telephone, online chat and email

• Answering questions about how to use Planday and providing best practices for scheduling and administration

• Testing and troubleshooting issues before passing them on to a second line of technical support

• Forming the link between our customers and the product/engineering team behind our platform

• Finding the best solutions for your customers and for your team, wherever your initiative takes you

If you can say "yes" to the following points, you might be our new Customer Support Consultant:

• You have experience working in a fast-paced customer service environment and can quickly adapt to changing circumstances

• You speak Danish fluently and are comfortable with using English as a company language

• You love helping people and setting a positive tone of communication

• You are proactive, like problem-solving and can think outside of the box

• You want to develop your customer service and technical skills within an innovative and international company

• You believe that your best work comes in a team environment in a working space with good energy and enthusiasm

(It is a plus if you have experience using Planday from a previous workplace; and especially if you are familiar with any other Scandinavian languages.)

Finally, you see the strength of having fun and being part of a fantastic team. You are passionate and ready to make a difference with your inclusive mindset.

As a Danish-speaking Support Consultant at Planday, you will help customers in our biggest market to keep their Planday accounts running and a best fit for their needs.

This role evolves along with our company growth, and provides each team member the opportunity to shape their own role and the definition of customer 'success' as we go. Additionally, we are open to entry level candidates with some part-time work exposure, who are looking to start their careers in Customer Success. The most important thing is that you know this is what you want to do, and that you can demonstrate what you will add to our team - we are a close group and enjoy working together very much!

And finally, you will be located in our headquarters in Copenhagen. Our office is not just a workplace. We strive to create an open, warm, and welcoming home where we empower, uplift and connect with each other every day. At Planday, everyone has the freedom, space and support to be their true, authentic selves, allowing us to simply thrive together!