(Location: physically in Copenhagen or remotely)
We are looking for a dedicated, resourceful, and friendly Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent™. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn.
If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.
Fully understand the current and future Parent™ system
Act as liaison between customers and the technical team
Onboard new customers
Increase interaction with current customers
Respond to customer inquiries via phone, email, or chat in a timely manner
Create, manage, and follow up on customer tickets until they are resolved
Record all activities using our current CRM to enhance visibility
Follow the current internal customer success process and improve on it
Previous customer support experience 1-year minimum.
Excellent written and verbal communication skills
Strong organizational skills
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Easy access and treehugger friendly workplace.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.
Enjoy a free catered lunch with your colleagues, every day.