Norwegian Customer Support

Salary Competitive

(Location: physically in Copenhagen or remotely)


We are looking for a dedicated, resourceful, and friendly Customer Support Specialist to join our team.  We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent™. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. 

If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.


Job Responsibilities:

  • Fully understand the current and future Parent™ system

  • Act as liaison between customers and the technical team

  • Onboard new customers

  • Increase interaction with current customers

  • Respond to customer inquiries via phone, email, or chat in a timely manner

  • Create, manage, and follow up on customer tickets until they are resolved

  • Record all activities using our current CRM to enhance visibility

  • Follow the current internal customer success process and improve on it


Job Requirements:

  • Native Norwegian 

  • Previous customer support experience 1-year minimum.

  • Excellent written and verbal communication skills

  • Strong organizational skills

For more information or questions please contact us at diana@parent.cloud or phone number +201220018864

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

See all 10 benefits

Working at
Parent

Parent is an end-to-end childcare communication and management solution for the early years centers. Early childhood years are a crucial phase in the development of children into mature, responsible, and well-rounded individuals. Yet, a large majority of the childcare centers, nurseries, and preschools continue to plough through mountains of paperwork and rely on outdated tools like spreadsheets, emails, and text messages for their routine operations. Even parents often have to jump through hoops to get the information they need from the educators. All this time, which is wasted on obsolete systems, could instead be directed towards the education and development of children.

Read more about Parent

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