(Location: physically in Copenhagen or remotely)

We are looking for a dedicated, resourceful, and friendly Customer Support Specialist to join our team.  We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent™. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. 

If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.

Job Responsibilities:

• Fully understand the current and future Parent™ system

• Act as liaison between customers and the technical team

• Onboard new customers

• Increase interaction with current customers

• Respond to customer inquiries via phone, email, or chat in a timely manner

• Create, manage, and follow up on customer tickets until they are resolved

• Record all activities using our current CRM to enhance visibility

• Follow the current internal customer success process and improve on it

  
  

Job Requirements:

• Native Norwegian 

• Previous customer support experience 1-year minimum.

• Excellent written and verbal communication skills

• Strong organizational skills