Customer Success Specialist

Salary Competitive

About us

Neurons is an applied neuroscience company that builds scalable AI solutions from biometric, neurometric, and psychometric data. We are working globally with large clients across multiple industries. Neurons Inc has a strong brand in areas such as applied neuroscience, neuromarketing, and consumer neuroscience. We have recently attracted Series A funding, and are on a scaling journey, where we use platform leverage to our industry leading neuroscience solutions. As a part of our new growth journey we have invested in a digital footprint through the SaaS solutions Neurovision (see https://neurovision.io) and NeuroOnline (see https://neuronsinc.com). The two solutions are very innovative in the neuromarketing market, and we are currently looking for a number of people with the needed skill sets and capabilities to support this journey.


Job Description

Neurons is a rapidly growing business with a rapidly growing customer base. Therefore, we are now looking for sociable and motivated people for our Customer Success team, as we expand our efforts in helping and understanding our customers and improving our services. 

As a Customer Success Specialist you will be directly engaging with global customers of our B2B SaaS solutions, which currently consist of NeuroVision, the Attention AI (see neurovision.io) and in the future the soon-to-launch NeuroOnline online panel (see neuronsinc.com/products/neuroonline). 

You will be responsible for training and advising customers in utilizing our tools to improve their designs and other visual elements in areas such as UX, product design, in-store shelves, and advertising, in order to improve the visual attention of their products and other creations, in regards to their desired use cases. 

You will also work to ensure customer satisfaction and engagement, as well as  contributing to improving our methods and materials to ensure happy and returning customers.

It is essential that you have excellent interpersonal skills, are empathetic of nature, and that you are well organized and motivated and to help scale and define a team in the early growth-stage, by proactively assisting in building and optimizing our procedures, as an advocate for our customers. As this is the early stages, this also provides you with the opportunity to grow and define your career, and to leave your mark, within the organization.


Responsibilities

  • Develop and maintain trusting and transparent relationships with customers

  • Onboard customers

  • Evaluate and analyze customer needs, and assist in providing solutions to meet and exceed them

  • Handle and resolve customer inquiries

  • Act as a customer advocate

  • Identify opportunities for up- and cross-selling of our products

  • Assist in identifying opportunities to improve our services, workflows, and products

  • Assist in identifying, collecting, structuring and utilizing customer data (use cases, personas, feedback, satisfaction, etc.)

  • Assist in identifying, creating, and optimizing use case and learning material


Requirements

  • 2 or more years of experience in a customer service role

  • Fluent verbal & written English

  • Excellent communication (written and verbal) and interpersonal abilities

  • Able to accommodate customer meetings in different time zones 

  • Able to maintain pace in a fast moving and agile SaaS environment

  • Highly organized and a self-starter

  • Team Player who believes in open and honest communication


Bonus points for experience in/with:

  • Working with B2B customers

  • Onboarding customers

  • Creative Design/Marketing/Advertising

  • Neuromarketing

  • HubSpot


What we offer:

  • Plenty of room for growth and initiative.

  • A fast-paced, collaborative startup environment.

  • A great location in Copenhagen, Denmark with WFH options.

  • A chance to work with some of the most cutting-edge technology in one of the most successful and fast-growing startups in Copenhagen with a great team

For more information or questions please contact us at theis.dam@neuronsinc.com

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Flexible working hours
Flexible working hours

Near public transit
Near public transit

Social gatherings
Social gatherings

Pension plan
Pension plan

Free friday beers
Free friday beers

See all 17 benefits

Working at
Neurons

Every year, advertisers around the globe pour billions of dollars worth of budget into ads that don't quite hit the mark. ‍ But it doesn't have to be this way. Neurons combines neuroscience and AI to take the guesswork
out of advertising, enabling marketers to make better creative decisions by accurately predicting customer behavior. Innovation at the Core: At Neurons, innovation is our driving force. From our CEO to every team member, we foster forward-thinking and leverage data and AI to revolutionize our industry. Join us in a dynamic environment where pushing boundaries is celebrated. Team Spirit and Cultural Foundation: Our 11-year legacy speaks volumes about our commitment to nurturing a workplace where camaraderie and shared values fuel success. Surround yourself with a team that elevates collaboration and individual growth. High-Performance Focus: We're results-driven, but what sets us apart is our holistic approach. Join a culture that balances ambition with empathy, where success is measured in relationships and impact. We're not just building products; we're fostering a revolution. Our diverse team of 70 talents from 30 nations celebrates individuality. Here, inclusivity isn't just a checkbox — it's our heartbeat. We celebrate individuality, welcoming everyone regardless of race, ethnicity, gender identity, or any other identifier. If you're driven by growth, fueled by responsibility and guided by integrity, join us in redefining consumer neuroscience, where every voice and idea matter. In our vibrant and inclusive culture, innovation thrives. We believe that true progress stems from the freedom to be yourself, to express your ideas without fear, and to collaborate with colleagues who challenge and inspire you. At Neurons, the journey is as extraordinary as the destination. Come aboard and discover a career experience where innovation, camaraderie, and meaningful results intersect in ways you've never imagined.

Read more about Neurons

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