Customer Success Specialist

Salary Competitive

About us

Neurons is an applied neuroscience company that builds scalable AI solutions from biometric, neurometric, and psychometric data. We are working globally with large clients across multiple industries. Neurons Inc has a strong brand in areas such as applied neuroscience, neuromarketing, and consumer neuroscience. We have recently attracted Series A funding, and are on a scaling journey, where we use platform leverage to our industry leading neuroscience solutions. As a part of our new growth journey we have invested in a digital footprint through the SaaS solutions Neurovision (see https://neurovision.io) and NeuroOnline (see https://neuronsinc.com). The two solutions are very innovative in the neuromarketing market, and we are currently looking for a number of people with the needed skill sets and capabilities to support this journey.


Job Description

Neurons is a rapidly growing business with a rapidly growing customer base. Therefore, we are now looking for sociable and motivated people for our Customer Success team, as we expand our efforts in helping and understanding our customers and improving our services. 

As a Customer Success Specialist you will be directly engaging with global customers of our B2B SaaS solutions, which currently consist of NeuroVision, the Attention AI (see neurovision.io) and in the future the soon-to-launch NeuroOnline online panel (see neuronsinc.com/products/neuroonline). 

You will be responsible for training and advising customers in utilizing our tools to improve their designs and other visual elements in areas such as UX, product design, in-store shelves, and advertising, in order to improve the visual attention of their products and other creations, in regards to their desired use cases. 

You will also work to ensure customer satisfaction and engagement, as well as  contributing to improving our methods and materials to ensure happy and returning customers.

It is essential that you have excellent interpersonal skills, are empathetic of nature, and that you are well organized and motivated and to help scale and define a team in the early growth-stage, by proactively assisting in building and optimizing our procedures, as an advocate for our customers. As this is the early stages, this also provides you with the opportunity to grow and define your career, and to leave your mark, within the organization.


Responsibilities

  • Develop and maintain trusting and transparent relationships with customers

  • Onboard customers

  • Evaluate and analyze customer needs, and assist in providing solutions to meet and exceed them

  • Handle and resolve customer inquiries

  • Act as a customer advocate

  • Identify opportunities for up- and cross-selling of our products

  • Assist in identifying opportunities to improve our services, workflows, and products

  • Assist in identifying, collecting, structuring and utilizing customer data (use cases, personas, feedback, satisfaction, etc.)

  • Assist in identifying, creating, and optimizing use case and learning material


Requirements

  • 2 or more years of experience in a customer service role

  • Fluent verbal & written English

  • Excellent communication (written and verbal) and interpersonal abilities

  • Able to accommodate customer meetings in different time zones 

  • Able to maintain pace in a fast moving and agile SaaS environment

  • Highly organized and a self-starter

  • Team Player who believes in open and honest communication


Bonus points for experience in/with:

  • Working with B2B customers

  • Onboarding customers

  • Creative Design/Marketing/Advertising

  • Neuromarketing

  • HubSpot


What we offer:

  • Plenty of room for growth and initiative.

  • A fast-paced, collaborative startup environment.

  • A great location in Copenhagen, Denmark with WFH options.

  • A chance to work with some of the most cutting-edge technology in one of the most successful and fast-growing startups in Copenhagen with a great team

For more information or questions please contact us at theis.dam@neuronsinc.com

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 10 benefits

Working at
Neurons Inc

Neurons Inc is a consumer neuroscience company that uses neuroscience tools and insights to better understand and improve consumer experience. The team at Neurons is on a mission to‍ create neuroscience and AI solutions for analyzing and predicting human behaviors. Our work is driven by our unique position in the cross-field of three revolutions:​ ‍ • The neuroscience revolution, which allows unprecedented measures of unconscious behavior drivers.​ ‍ • The machine learning revolution, which utilizes statistics and computational power to create predictive models.​ ‍ • The platform revolution, which acts to make our solutions more accessible to a global audience. Since 2013, we have worked with Fortune-500 companies to optimize every part of their customer journey, including advertising, retail, user experience, innovation, tech, and beyond. We offer a suite of neuroscience products that comprise Predict, a cloud-based, attention prediction AI; Explore, a remote neuroscience user testing platform; and Research, a premium, field research solution.

Read more about Neurons Inc

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