Customer Success Manager

Salary Competitive

Hej! 

We’re Butter and are looking for a Customer Success Manager to help us keep our fast-growing customer base happy!

Our mission is providing financial wellness to gig & shift workers by giving them control over their salary. A win-win, as their employers reap the benefits of having a more motivated workforce. 

We are looking for a Danish-speaking person with a happy and smiling personality.

 

What is Butter?

Butter is a Fintech startup, looking to provide financial wellness to hourly paid & gig workers by:

A) Helping them get a real-time overview of their earnings after tax (and planned earnings!)

B) Track against their bills & goals - to help them always be able to pay this

C) Give them instant access to the rest of their salary - freedom to decide when they want to be paid

We have been live for over 1 year with our product and have been iterating with our first customers. We have recently signed some of the largest companies in the restaurant industry (Frankies, OliOli, MadKastellet) with lots of users and exciting onboarding cases and are just getting started in other industries. 💪

Last summer we raised more than €1,000,000 from Founders and Vækstfonden, and are now getting ready to set sails towards a customer success journey.

 

The Team

We are a motivated, young and dynamic team – at the moment we are 10 people and cannot wait to welcome the next person to the team! We enjoy having fun together, organising team events and – most importantly – collaborating to create a product people love.

You’ll be working closely with our Strategy Analyst, Frederik, who – amongst other things – currently manages our customers and sets up smooth processes. Another point of contact is Tali, our user researcher, who goes out to the world to test & get feedback on ideas, products & features from our users.

Our offices are right next to the vibrant meatpacking district and we’re sitting with our investors, Founders. It’s an awesome space with free beer, soda, coffee, loads of snacks, delicious lunch and a great rooftop terrace.

 

The opportunity

We are looking for a Customer Success Manager who will oversee the day-to-day operations and long term relationships with our customers. Further, you will engage in customer onboarding and make sure the customer experience goes just as smooth as butter.

You will act as a trusted advisor and point of contact. Therefore, bringing energy into your calls with customers is needed, and a follow-up call should be seen as a way of becoming even closer to our customers.

You will be supported and trained by the team, so you can facilitate the best possible customer experience. Additionally, the more responsibility you want to take on, the more you will be given.

Responsibilities:

  • Guiding our customers through the whole onboarding process from A-Z

  • Identify possible obstacles and thereby contribute to enhance the onboarding experience

  • Keep an open ear in conversations to spot challenges and collaborate with the team to solve them

  • You’ll be active on customer-facing support channels like our chat

  • Check in on customers regularly and act as a trusted advisor for them, so they’re happy over time

  • Understand the customers’ business needs 

 

The candidate

Do you have great energy, a good sense of humour & love working with people? Then you’re the perfect candidate! You should enjoy working in the dynamic startup environment, take ownership and like to push things forward. We value that all of our team members take initiative, learn & grow with each challenge and accept to change direction if needed. 

We expect you to:

  • Speak and write Danish & English fluently

  • Have a relevant Bachelor’s or Master's degree in Communication, IT, Business Administration or the like

  • If you have some work experience (ideally in a start-up environment), great! But it is not required

  • Be intuitive around digital tools - we don’t expect you to have tech experience or skills, but it would be helpful if you feel comfortable navigating in apps

  • Take initiative - you’re not afraid to pick up the phone to ask customers about Butter and follow up on them when needed

  • Have great communication skills & a good sense of humour - be willing to contribute to this being a fun place to work

  • Be able to work at our office in Copenhagen (though you are free to choose to work remotely as well)

Practicalities

You should expect to work normal working weeks, though overtime may occur in busy periods. We are in the midst of building an awesome company and can’t wait to on-board you - so we will hire the right candidate as soon as we find him/her.

For more information or questions please contact us at fh@buttersolutions.com

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 14 benefits

Working at
Butter

Butter is empowering shift workers to take control of their finances. We have a belief that creating a direct link between work and pay through real-time salary will fundamentally shift the way we think about work and our motivation for working. We also believe thinking about money is hard, and that there are a lot of things we can do with behavioural design to make it easier. Thus we work in an extremely customer-centric way to create products that are helpful, fun to use but also change the way we think about work and pay. Employers get a more motivated workforce, who are more likely to take shifts and can save their finance / HR teams a lot of time by ensuring their employees always understand which shifts they are getting paid for at which times. We are a venture-backed company, backed by Founders who have built fantastic companies such as Pleo and Kontist.

Read more about Butter

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