Customer Success (Swedish Market)

Salary Competitive

Do you love customer service and do you speak swedish? Then it might be you we are looking for. Our goal is to offer our clients a unique service in both products and dialogue. To reach that goal, we are now expanding our Customer Success Team, so we can offer a unique 360 degree Rackbeat customer experience. The ideal candidate has previous experience in customer service, but most importantly you are passionate about helping, you breathe service and have a solution-oriented behaviour. In this position there will be direct customer contact via phone, email and chat. Besides offering a best in class live-support, we also want to offer our clients a full suite of self-help via support videos, webinars and articles. Your task here will be to get our clients off to a good start, as well as help create the best helpdesk universe. We expect you to be a reliable professional who thrives in teams where we all work towards the same goal “happy customers”. You will be a part of our support team, but it is also expected that you can collaborate across marketing, sales and tech. 


Responsibilities:

  • Direct contact with end customers.

  • Daily contact to existing customers via phone, chat and email (Support is open 9 to 15).

  • To challenge and advise our customers with the goal of giving them the best conditions to use our products/services. 

  • Daily close cooperation with our Support Team and the rest of the organization. 

  • Support customers from problem to solution, while also ensuring a good atmosphere at all stages. 

 

Our expectations: 

  • Communicate fluently in Swedish both written and verbally, and preferably also in English

  • Experience from similar position

  • Loves customer contact and loves to communicate with customers both in writing and orally. 

  • Can keep a cool head and have an overview to handle several cases at the same time. 

  • Eager to optimize the customer experience

  • Team player who has previously worked with and succeeded in team work

  • Eager to learn about Rackbeat, the WMS space and the ecosystem around Rackbeat

  • Proactive and focused

  • Flair for IT, apps and online tools

  • Self-disciplined

 

Perks and benefits:

  • HQ: Picturesque and super-central location just next to Nyhavn, Copenhagen

  • Flexible working hours: Time is precious. Make it count. Morning person or night owl, this job is for you.

  • Near public transport: Easy access and treehugger-friendly workplace.

  • Social gatherings: because we believe in the power of us

  • Skill development: We want to take you from good to great!

  • FUN: If we’re not having fun, we’re doing it wrong

  • Free Friday beers: Just because.

  • Proactive Mentoring: Intensive mentoring from a high-pedigree leadership team that will challenge you, build on your strengths, and invest in your personal development

  • The opportunity to make your mark: As a startup, the environment is welcoming to new ideas, suggestion, and input

 

About Rackbeat:

We are a user-centered SaaS company, founded in 2017. In our short life, we have become the largest WMS provider in the Nordic region. We are passionate about helping businesses unlock untapped value, by turning inventory obligations into their greatest asset. We believe in the power of great experiences.

 

We look forward to hearing from you

For more information or questions please contact us at apply@rackbeat.com

Perks and benefits

This job comes with several perks and benefits

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

Working at
Rackbeat

Rackbeat is a cloud-based inventory management solution designed to make your life easier. If you sell, produce, distribute, or manage products, you need a smart system to keep track of your stock. With a product-centric design, Rackbeat minimizes administrative and manual tasks. This frees up time for profit-generating activities

Read more about Rackbeat

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