At Woomio we believe that creators are the present and the future of any successful marketing strategy. Brands today are scrambling to touch their customers in innovative ways and build social proof which in return they can leverage to achieve their business goals.
To help facilitate this, we have built a SaaS platform which serves as a central-point from which professionals can execute and deliver exceptional influencer campaigns by providing the tools necessary to discover influencers, manage campaigns, predict impact and measure ROI.
We are looking for
Danish speaking candidates. The ideal candidate is high-energy, experienced with web-based technologies and mobile applications, passionate about helping customers, and excels in communication via phone and email.
Successful candidates will have the ability to quickly learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. A ''can do'' approach is key as it's expected that you take responsibility for your own learning and that you will have ambitions and interest to progress within customer success and become a part of our onboarding team.
The role and tasks
The role of customer support is an entry-level position which qualifies you to progress within the customer success organisation in Woomio. The natural progression would be towards that of an onboarding specialist and later a customer success manager with the responsibility for their own set of customers.
Your primary tasks of a Supporter will therefore consist of, among other things:
Respond to customer requests in a clear and comprehensive manner, because good communication is key to winning customers over.
Adhere to our KPIs for response time and customer satisfaction. We believe in setting ourselves ambitious goals when it comes to delivering good-quality customer support.
Work closely with product/engineering teams to resolve the different kinds of user issues. Bug reporting is an integral part of our customer support process.
Communicate and structure relevant feedback from customers to our product and development teams using the right channels.
Provide feedback for optimising the processes that we currently work with.
Experience and skills
You will be a key person influencing the satisfaction and success of our customers, and we therefore expect the following qualifications:
Experience in customer-facing roles.
Fluency in Danish
Experience with tech support and/or product support would be a plus.
Excellent written communication skills.
It is an advantage if you can speak German or Dutch in addition to English & any of the Scandinavian languages
Passionate about helping people and making them succeed.
Solution-oriented mindset and a structured approach to work.
Familiarity with customer service tools is an advantage.
You thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant change.
Interest in influencer marketing or an avid user of social media.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
We want to take you from good to great.
Your local office is your anchor point, thus, we placed it centrally at your convenience.