At Woomio, we believe that creators are the present and the future of any successful marketing strategy. Brands today are scrambling to touch their customers in innovative and captivating ways in order to achieve their business goals.

To help facilitate this, we have built a SaaS platform which serves as a central-point from which professionals can execute and deliver exceptional influencer campaigns. We provide the tools necessary to discover influencers, manage campaigns, predict impact and measure ROI.

What are we looking for?

The ideal candidate is high-energy, experienced with education or teaching in other domains. We are seeking someone who is passionate about helping customers, and who excels at both written and spoken communication.

Successful candidates will have the ability to quickly adapt to new technologies, and communicate these concepts to customers with varying degrees of technical expertise. A collaborative approach is key as the person in this role is expected to contribute ideas and initiate tactical improvements to the overall onboarding process.

Our ideal candidate has an exceptional attention to detail, and a wishes to make a mark by going the extra mile for our customers.

The role and tasks

The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new and existing accounts. As a Customer Onboarding Specialist, you will educate new customers, help solve technical problems and ensure the smooth adoption of our product(s) and service(s) in all parts of the customer life-cycle. We prioritise delivering an outstanding customer experience, and the onboarding experience is cornerstone to this.

Your primary tasks will therefore consist of, among other things:

• Understanding the requirements and needs of a customer during their customer journey.

• Provide detailed account walkthroughs and assist new customers with implementation.

• Clearly communicate account setup requirements and expectations with customers and key stakeholders.

• Educate customers on features, capabilities, and best practices to simplify adoption and align expectations.

• Together with the lead CSM, measure and report the onboarding experience to stay in control of the process.

• Educate customers on how the platform can contribute to their business objectives, as well as how existing and future product features work.

• Communicate and structure relevant feedback from customers to our product and development teams via the necessary channels.

• Ensure customers receive superior service and ensure that every customer is satisfied with the handling of questions/issues during their onboarding experience.

Experience and skills :

• Experience or profound Interest in influencer marketing

• Bachelor’s degree preferred

• Experience with web technologies

• Excellent communication skills

• Strong problem-solving and analytical skills

• Ability to work independently and manage multiple priorities

• Excellent written and verbal communication skills in Danish & English

• Ability to multi-task, prioritise and complete a high volume of tasks and projects

• Proven track record of diagnosing and solving complex problems in a fast-paced environment; understand when to take ownership of a decision and when to involve other parties or escalate

• Excellent judgment, discretion, and sensitivity when dealing with confidential information

• Reacts with appropriate levels of urgency and tenacity to situations that require quick turnaround

• Thinks ahead and troubleshoots; removes obstacles before they become problems

• High attention to detail

• Have previous experience in a customer success role, technical support, or in managing client relationships

• You’re excited by the prospect of guiding people to execute their ideas and seeing the massive impact your guidance can have on customers