Nordgreen is a fast-growing watch company that blends Scandinavian minimalism with the fine craftsmanship of a leading Danish designer who has previously worked with Bang & Olufsen and other major design brands. Our mission is to make true Danish designer watches accessible to everyone while supporting good causes along the way. Our founding team combines ex-McKinsey consultants and seasoned entrepreneurs with extensive experience in growing ventures fast!
As our newest addition to our team, we are looking for an empathic, kind, and structured Customer Success Intern. You'll be working closely with the Head of Customer Experience and Customer Success Managers (DACH and Global) to guide and support you along the way. Together, you'll help our customers get the most of their shopping experience at Nordgreen!
Work closely with our head of CX to enhance our operations, and work on the suggestions of how can we improve our customer journey.
Constantly iterate on processes and contribute to our growth by creating new business development projects within our customer journey.
Maintain and communicate processes to ensure that new or existing customers receive value quickly and get a great first experience via different tools.
Provide continuous feedback/reporting in product development, logistics, and sales to respond to our customer needs.
Work with product and process feedback
Work on increasing the retention and loyalty of our customers to ultimately increase customer satisfaction.
Maintain and update data within different customer experience-related areas.
Initiative and willingness to take on a challenge are a must. One day you could be working with our customers, the next day on your own initiated project. Therefore, we look for a passionate person who is interested in taking responsibility to deliver a project with results!
Confident and well-spoken in English
Strong listening, communication, and writing skills
Creative mindset, result oriented & driven
Positive “can-do” attitude and strong work ethics
Digital affinity is a plus
Perks & Benefits:
We are located on Lindgreens Allé 9 in Amager, and your lunch, coffee, and snack will be prepared by our office manager and a professional chef!
You will be working closely with respective heads of various departments, Country Managers of our core markets, and the eCommerce Director who will ensure you gain the most relevant and hands-on experience in eCommerce's influencer marketing.
Diverse international environment with over 14 nationalities!
This is an unpaid internship with flexible working hours and a duration period.
Nordgreen is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Friday is something special, let's enjoy a beer together.
We want to take you from good to great.