Customer Success Internship

Salary Unpaid

Nordgreen is a fast-growing watch company that blends Scandinavian minimalism with the fine craftsmanship of a leading Danish designer who has previously worked with Bang & Olufsen and other major design brands. Our mission is to make true Danish designer watches accessible to everyone while supporting good causes along the way. Our founding team combines ex-McKinsey consultants and seasoned entrepreneurs with extensive experience in growing ventures fast!


As our newest addition to our team, we are looking for an empathic, kind, and structured Customer Success Intern. You'll be working closely with the Head of Customer Experience and Customer Success Managers (DACH and Global) to guide and support you along the way. Together, you'll help our customers get the most of their shopping experience at Nordgreen!

 

Job Description:

  • Work closely with our head of CX to enhance our operations, and work on the suggestions of how can we improve our customer journey.

  • Constantly iterate on processes and contribute to our growth by creating new business development projects within our customer journey.

  • Maintain and communicate processes to ensure that new or existing customers receive value quickly and get a great first experience via different tools.

  • Provide continuous feedback/reporting in product development, logistics, and sales to respond to our customer needs.

  • Work with product and process feedback

  • Work on increasing the retention and loyalty of our customers to ultimately increase customer satisfaction.

  • Maintain and update data within different customer experience-related areas.

    Initiative and willingness to take on a challenge are a must. One day you could be working with our customers, the next day on your own initiated project. Therefore, we look for a passionate person who is interested in taking responsibility to deliver a project with results!


Requirements:

  • Confident and well-spoken in English

  • Strong listening, communication, and writing skills

  • Creative mindset, result oriented & driven

  • Positive “can-do” attitude and strong work ethics

  • Digital affinity is a plus


Perks & Benefits:

  • We are located on Lindgreens Allé 9 in Amager, and your lunch, coffee, and snack will be prepared by our office manager and a professional chef!

  • You will be working closely with respective heads of various departments, Country Managers of our core markets, and the eCommerce Director who will ensure you gain the most relevant and hands-on experience in eCommerce's influencer marketing.

  • Diverse international environment with over 14 nationalities!


This is an unpaid internship with flexible working hours and a duration period.

Nordgreen is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For more information or questions please contact us at karolina.gilyte@nordgreen.com

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development
Skill development

We want to take you from good to great.

See all 9 benefits

Working at
Nordgreen

Nordgreen is a watch company which blends Scandinavian minimalism with fine craftsmanship of a leading Danish designer who has previously worked with Bang & Olufsen and other major design brands. Our mission is to make true Danish designer watches accessible to everyone, while supporting good causes along the way. Our founding team combines ex-McKinsey consultants and seasoned entrepreneurs with extensive experience in growing ventures fast!

Read more about Nordgreen

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