Customer Insights Analyst

Salary Competitive

Be a part of our amazing and rapidly growing team!

 

Neurons Inc seeks an experienced Customer Insights Analyst (5+ years of relevant experience) to work in our HQ office in Copenhagen, Denmark. This position is responsible for industry knowledge and supporting projects with the creation of appropriate research questions and hypotheses, and to maintain direct client contact while running the crucial analyses and presenting our study results. Neurons Inc is the world’s leading consumer neuroscience and neuromarketing company, and we work globally with world leading companies in multiple industries. Neurons Inc has recently embarked on a growth journey where we, in addition to our world-class lab solutions, are offering strong online panel and SaaS solutions to clients around the world.

 

Job description

A Customer Insights Analyst plays a central part of the analyst team. The role involves ensuring that reports and interpretations that are based on our data from our NeuroLab, NeuroOnline, and NeuroVision methods, are made into clear and actionable insights to our clients. This role is strongly emphasized on providing our clients with a clear understanding of the broader meaning of the results, and to provide strategic recommendations to the clients. The role includes client contact, working on optimizing study designs, statistical analyses, and in writing and presenting client reports. The work is also highly variable from a day-to-day basis and includes:

  • Ensuring valid study design based on client needs and wants.

  • Quality assessment of fieldwork, markings and data quality.

  • Making use of neuroscience statistical analyses in writing up an accessible report, based on expected results/hypotheses and explorative findings.

  • Working with collaborating companies and research partners.

  • Regular travel for client meetings, conferences and other forms of representations.

  • Direct client contact and internal support on research projects.

  • Coordinating projects and ensuring study quality.

  • Some level of data handling, statistical analyses and project reporting.

  • Generating strong, actionable client presentations and stories, based on research insights.

  • Client report presentation, both on calls and in person.

  • Coordinating internal meetings and client visits, including calling members of the working group, finding suitable times, confirming attendees, practical work in terms of meeting preparations.

  • Normal/ repetitive routine work.

 

Requirements

We expect a Customer Insights Analyst to have a genuine mix of social skills, work morale and communicative skills, and to bring the following to the team:

  •  A minimum of 5 years of experience in running research projects and analyses, and in presenting results to B2B clients.

  • Strong analytical skills, and especially with the ability to create a compelling report narrative. Excellent communication and presentation skills -- the application should include examples of prior report communications (anonymized reports are preferred).

  • Prior experience with working in smaller work groups and teams, within research or related industries.

  • Prior experience with sales, research and client contact, within B2B research.

  • Great data visualization skills in PowerPoint or other preferred software.

  • Strong experience in storytelling based on research insights.

  • A Master’s degree or similar in psychology, business, economics, and/or related disciplines.

  • Good PC skills, including statistical software, and ease of adopting new software and solutions.

  • The right attitude: enthusiasm and dedication, energy, structured work routines, reliability, willingness and ability to travel globally, a good sense of humour and excellent social skills.

  • A proven ability to work well under tight management and timelines – you have a sense of urgency in your work and enjoy working under moderate pressure under tight deadlines.

  • A willingness to work extra hours in periods with high demand.

  • Eligibility to work in Denmark and to travel within the European Union and to the United States.

 

Benefits

Neurons Inc is the world’s leading consumer neuroscience company. Since 2013, we have worked with Fortune-500 companies on optimizing every part of their customer journey, including advertising, retail, user experience, innovation, tech, and beyond. Based out of Copenhagen, Denmark, we have offices around the world, including Japan, India, Turkey, Brazil, Central America, and USA. Besides our high-end solutions with EEG and eye-tracking, we also offer implicit testing through online panels, and AI-based SaaS prediction tools.

 

More details about Neurons Inc can be found on www.NeuronsInc.com

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Flexible working hours
Flexible working hours

Near public transit
Near public transit

Social gatherings
Social gatherings

Pension plan
Pension plan

Free friday beers
Free friday beers

See all 17 benefits

Working at
Neurons

Every year, advertisers around the globe pour billions of dollars worth of budget into ads that don't quite hit the mark. ‍ But it doesn't have to be this way. Neurons combines neuroscience and AI to take the guesswork
out of advertising, enabling marketers to make better creative decisions by accurately predicting customer behavior. Innovation at the Core: At Neurons, innovation is our driving force. From our CEO to every team member, we foster forward-thinking and leverage data and AI to revolutionize our industry. Join us in a dynamic environment where pushing boundaries is celebrated. Team Spirit and Cultural Foundation: Our 11-year legacy speaks volumes about our commitment to nurturing a workplace where camaraderie and shared values fuel success. Surround yourself with a team that elevates collaboration and individual growth. High-Performance Focus: We're results-driven, but what sets us apart is our holistic approach. Join a culture that balances ambition with empathy, where success is measured in relationships and impact. We're not just building products; we're fostering a revolution. Our diverse team of 70 talents from 30 nations celebrates individuality. Here, inclusivity isn't just a checkbox — it's our heartbeat. We celebrate individuality, welcoming everyone regardless of race, ethnicity, gender identity, or any other identifier. If you're driven by growth, fueled by responsibility and guided by integrity, join us in redefining consumer neuroscience, where every voice and idea matter. In our vibrant and inclusive culture, innovation thrives. We believe that true progress stems from the freedom to be yourself, to express your ideas without fear, and to collaborate with colleagues who challenge and inspire you. At Neurons, the journey is as extraordinary as the destination. Come aboard and discover a career experience where innovation, camaraderie, and meaningful results intersect in ways you've never imagined.

Read more about Neurons

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