We are looking for an experienced Quality Assurance Coordinator to ensure that our translation services meet all necessary client’s requirements and our company’s standards.  

The QA Coordinator is the liaison between clients, translators and internal staff in the complaint/quality assurance processes who can successfully manage feedback and complaints to increase quality and overall improvement of the different steps in the translation projects.

The QA Coordinator is thorough and observant with an eye for detail. They must fully understand the requirements and have a sense of responsibility towards our potential and existing customers as well as with our linguists. 

The goal is to help preserve our reputation by ensuring that our services are capable of driving sustainable growth. 

Responsibilities:

• Understand customer needs and requirements to effectively manage our  translation quality processes

• Work closely with the PMs/VMs coordinating the entire cycle of the complaint management, making sure the schedule is realistic allowing sufficient time for all steps involved in the process

• Develop and maintain a quality plan in accordance with client requirements

• Monitor client and internal review results and follow-up with suppliers on projects where quality expectations are not met

• Take on sourcing and recruitment projects to find suitable translators to meet client needs.

Skills that make you a good fit for this role:

• Great command of English - Additional language skills (business proficiency) are an absolute advantage

• Experience interacting with different executive levels, both internally and externally

• Knowledge of main CAT and QA check tools is an advantage

• Knowledge of Excel and Data Analysis principles 

• A commercial mindset with great negotiation skills. You are able to balance customer/supplier interests with our company’s commercial goals

• Willingness to constantly analyze the way we do things –to challenge the conventional wisdom and seek new ways to gain incremental improvements

• Strong management and decision-making skills are a must

• Ability to manage multiple priorities in a fast-paced, time-sensitive and deadline-driven work environment

What you get:

• Be part of a dynamic and driven team, in which teamwork is as important as celebrating individual successes – big or small

• A company with a very flat hierarchy and open doors to spar with anyone

• Diverse career development possibilities

• Work in one of the hippest areas of Copenhagen in an open space office in which the only arguments are about which music to play

• A team of 15 nationalities in the office and a remote team of our amazing linguists worldwide so you can always broaden your horizon in terms of your language and cultural skills