Senior Customer Success Manager

Salary Competitive

At Connected Cars, we’re helping automotive manufactures, importers, and dealerships, building long-lasting customer relationships, through intelligent use of real-time car telematics data. With our software solution, workshops can transform their business processes and customer dialogues from reactive to proactive. Our success so far has brought us to 200,000+ vehicles, in 6 countries – and this is just the beginning!


About the position:

Collaborate with customers to deliver returns on their investment in ConnectedCars solutions, by:

  • Delivering, measuring, and communicating ROI/value for our customers, throughout the customer lifecycle. 

  • Being the trusted partner for customers on use-cases and product functionality, and how to align use-cases with ConnectedCars best practices.

  • Coordinating various cross-functional teams at ConnectedCars, to ensure customers get what they need to connect their vehicles, data, and systems, and receive an excellent and consistent customer experience, all the time, every time.

  • Accurately representing the voices of customers inside ConnectedCars, ensuring the health of customers is properly captured, and making their voices heard as appropriate.

 

The Customer Success Manager is accountable for, and leads, customer success planning and execution across a portfolio of customers and supports other cross-functional teams in the development and execution of account strategy, driving customer retention and expansion. All within a commercial mindset.

 

About you

  • Proven track record (5+ years) of performance in your career to date in customer-facing roles with a technology bias. (Automotive Industry is a plus)

  • Significant experience and competence developing C-level relationships

  • A strong technical understanding and interest

  • A Master’s degree within business or similar

  • Fluent in written and spoken English and Danish (any other language is a plus)

  • You find it exciting to travel for customer meetings 

  • A self-starter who is equally comfortable working on their own and as part of a high-performing team.

  • Experience working with cross-functional teams (e.g. sales, support, services, product, etc).

  • Willingness to rollup up your sleeves to help coworkers in their tasks without losing sight of the bigger picture. 

  • Experience working on digital / technology transformation programs in customer-facing roles.

 

What's in it for you?

  • Be part of a journey to develop the connected car experience of the future

  • Highly skilled and dedicated co-workers

  • Competitive salary and pension scheme

  • Flexible working hours and location

  • Employee discounts on cars, repairs, etc. for yourself and your family

  • Laptop and mobile phone of your choice

  • Cheap lunch scheme

  • All the snacks you can eat and drink


How to apply

Please send us your CV, LinkedIn profile, and a few lines outlining your motivation via The Hub, by following the link below.

We will hold interviews continuously.


For more information or questions please contact us at cp@connectedcars.dk

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 10 benefits

Working at
Connected Cars A/S

Connected Cars is building the most compelling ecosystem for mobility innovation, connecting millions of users and hundreds of organizations, all based on the largest and broadest data-set from cars in the world. Our mission is to enable safer, more sustainable and convenient mobility, through responsible and transparent collection and sharing of data. The Connected Cars solution provides intelligent and effective monitoring of vehicles for workshops and fleet managers, as well as a better driving and service experience for car owners. Our team consists of people with backgrounds from strategy, tech, automotive, and financial services. Some of us have successful startup experience, many of us like the latest technologies and while we differ in profiles and personalities, all of us believe in team effort, fun at work, and relentless execution. Connected Cars is fully funded by Semler Gruppen and operates autonomously.

Read more about Connected Cars A/S

Similar jobs

Customer Success Associate
Grandhood Copenhagen Full-time
Sales Supporter
MuteBox Vejle Full-time
Junior Support Engineer
GOODIEBOX Copenhagen Full-time
Account Manager @Quickorder, Odense
Quickorder Odense Full-time
Customer Success Manager @ Quickorder, Odense
Quickorder Odense Full-time