At Connected Cars, we’re helping automotive manufactures, importers, and dealerships, building long-lasting customer relationships, through intelligent use of real-time car telematics data. With our software solution, workshops can transform their business processes and customer dialogues from reactive to proactive. Our success so far has brought us to 200,000+ vehicles, in 6 countries – and this is just the beginning!
Collaborate with customers to deliver returns on their investment in ConnectedCars solutions, by:
Delivering, measuring, and communicating ROI/value for our customers, throughout the customer lifecycle.
Being the trusted partner for customers on use-cases and product functionality, and how to align use-cases with ConnectedCars best practices.
Coordinating various cross-functional teams at ConnectedCars, to ensure customers get what they need to connect their vehicles, data, and systems, and receive an excellent and consistent customer experience, all the time, every time.
Accurately representing the voices of customers inside ConnectedCars, ensuring the health of customers is properly captured, and making their voices heard as appropriate.
The Customer Success Manager is accountable for, and leads, customer success planning and execution across a portfolio of customers and supports other cross-functional teams in the development and execution of account strategy, driving customer retention and expansion. All within a commercial mindset.
Proven track record (5+ years) of performance in your career to date in customer-facing roles with a technology bias. (Automotive Industry is a plus)
Significant experience and competence developing C-level relationships
A strong technical understanding and interest
A Master’s degree within business or similar
Fluent in written and spoken English and Danish (any other language is a plus)
You find it exciting to travel for customer meetings
A self-starter who is equally comfortable working on their own and as part of a high-performing team.
Experience working with cross-functional teams (e.g. sales, support, services, product, etc).
Willingness to rollup up your sleeves to help coworkers in their tasks without losing sight of the bigger picture.
Experience working on digital / technology transformation programs in customer-facing roles.
Be part of a journey to develop the connected car experience of the future
Highly skilled and dedicated co-workers
Competitive salary and pension scheme
Flexible working hours and location
Employee discounts on cars, repairs, etc. for yourself and your family
Laptop and mobile phone of your choice
Cheap lunch scheme
All the snacks you can eat and drink
Please send us your CV, LinkedIn profile, and a few lines outlining your motivation via The Hub, by following the link below.
We will hold interviews continuously.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
We take care of you, even when you are old and wrinkly.