Job Description 

Our vision is to create equal opportunities in the workplace using tech. We do that by enabling companies to get rid of stereotypic language in job descriptions, employer branding material and other internal - and external communication material.  

Focusing on culture fit is a thing of the past. To represent customers, society and get ahead competitors we need a diverse workforce and an inclusive work environment. 

Join us today and have a real impact on the way Europe's largest brands work with inclusive communication!   

About Develop Diverse  

Develop Diverse is an AI-based software platform that promotes inclusive writing which will enable companies to reach a wider and more diverse candidate pool. It detects implicit - and explicit stereotypic language in texts and suggests neutral alternatives in real-time. This way, our customers have attracted more qualified candidates regardless of gender, ethnicity, age, neurodiversity, physical disabilities and saved time on recruitment. 

We are an innovative and fun bunch, very open-minded, and always strive for growth!  

Develop Diverse is an equal opportunity employer. Celebrating diverse voices and perspectives is how we operate, and therefore creating an inclusive workplace is our number one priority. It’s important for us to ‘walk the talk’, and we always do our best to ensure our recruitment process is as unbiased as possible, we share our diversity numbers on our website, and we train the whole team on unconscious biases. 

The role 

The Customer Success Manager role is new within Develop Diverse, which means there is a large opportunity to bring your own experiences into play and shape the role. In this role you will have great growth-potential as we will expand the Customer Success department as we grow and hope you could be the one to do so. Today, we need you to be hands-on and interact with clients to make sure all clients are using the Develop Diverse software the best way possible.  

What you’ll do 

• Set up success planning with new customers and onboard new customers 

• Ensure quarterly status meetings and frequent follow-ups with clients 

• Establish and maintain key stakeholder relationships  

• Collaborate with Talent Acquisition professionals, HR leaders, D&I professionals, Employer branding and other stakeholders on the client side to maximize Develop Diverse’s product adoption during the subscription period  

• Act as a trusted adviser, advocating client needs back to Develop Diverse’s internal support, product, engineering, and marketing teams 

• Own Customer support which entails researching and responding to customer support issues 

• Effectively renew and expand existing customer annual revenue 

• Become a subject-matter expert and understand Diversity & Inclusion drivers 

• Educate customers on best practices and providing professional level guidance 

What you have 

• Previous experience with the Customer Success function 

• Proficiency in English (both written and spoken) 

• Great enthusiasm for customer outcomes and value delivery during the customer lifecycle 

• Team-oriented attitude, motivated to be part of an innovative and expanding team  

• Great ability to organize work and tasks, you like to take initiative and take ownership 

What you'll get  

• Growth potential – as a Customer Success Manager you will be defining the processes and the role 

• A thorough on-boarding programme and in-house sales training giving you the skills you need to achieve your goals 

• An office space housed in central Vesterbro   

• Computer and necessary hardware/software 

• An open, inclusive and multinational working environment defined by high levels of personal responsibility   

• Social events to get to know your colleagues    

Please note that this role will be based in Copenhagen, Denmark and that we cannot offer this role as a fully remote position. We offer flexible working hours and ability to work from home as we know you will perform best when your work-life and professional life are balanced. 

As society opens up, you will be expected to occasionally travel for customer meetings which will be paid by the company. 

And finally, very important... 

If you believe this could be for you, but don't necessarily meet every single point on the job description, please still get in touch. It'd be great to have a chat and see if you could be the addition to the team that we are looking for.