API support Specialist/Tech Support

Do you want to be a central part of enabling the crypto revolution on a day to day basis? 

Our API Support Specialists, leverage their technical prowess and in-depth product knowledge to assist our partners with seamless API integrations of our crypto enabling product so that you will mix technical expertise with customer support.

You don’t need to be a seasoned developer, but you should be comfortable writing code, building API integrations, and running point on troubleshooting integration problems. In addition, you’ll be the first point of escalation for the more complicated technical issues that reach our support team, so you’ll often find yourself in the thick of conversations with developers from our different product teams - be prepared to learn a lot!  

Skills you might pick up include writing and troubleshooting in multiple programming languages, writing efficient search queries, diagnosing issues with the complex web that is the Internet, and sleuthing through our extensive gateway code.

After comprehensive training on Coinify’s products and technical integration methods, you should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse partner network. 

Day in the Life:

• Inbound Tickets: As an API Specialist, you’ll leverage your knowledge of developer documentation and perform advanced troubleshooting with merchants and developers. Here are just a few examples of the types of expertise you’ll offer on any given day.

  • Guide merchants through challenging technical integrations by debugging web services and sleuthing through our extensive gateway code

  • Write and troubleshoot in Node or Typescript. 

  • Assist merchants with advanced technical implementation; examples include latency troubleshooting, integrating wallets, and Fraud Tooling.

    
    

• Improving our products and solutions : 

  • Updating internal documentation and providing regular feedback to improve our external Support Articles and Developer Documentation

  • Writing sample code that showcases our different APIs

  • Presenting high-level information in team meetings and conduct technical training with other Support teams

    
    

What we offer…

• A startup mentality with "just enough" process

• Ample opportunities for growth and choosing your own direction

• A dynamic and international environment with 18 different nationalities representing 4 continents

• Great hands-on experience while helping scale one of the most important fintech companies in Europe

• Possibility for remote work if you're in a timezone between UTC-1 AND UTC+3

• Since diversity and inclusion lies at the core of Coinify values, you will join a company that prides itself on its policies for tolerance, gender diversity and equal opportunity

• A flat hierarchy with an informal work culture

• Catered lunch

• A lot of fun: We regularly organise team-building activities, company events and parties

  
  

Requirements:

• Be capable of building a simple web app that uses our API with at least one programming language.

• Bachelor or  similar degree 

• Possess infinite patience when things don’t work the way they should

• Ability to work autonomously with a high level of responsibility.

• Be a great writer with a keen eye for the nuances of the English language.

  
  

How to apply

Please submit your CV and cover letter in PDF format. We review applications as they come, so do not hesitate to apply as soon as possible. We look forward to reading your application.

Please note: Since we value team cooperation, we only accept remote working for persons in timezones between UTC-1 and UTC+3

About Coinify

We are a global blockchain payment platform allowing businesses and individuals to adopt financial innovation. At Coinify, blockchain is not just a buzzword, and we believe we help drive the beginning of the 4th Industrial Revolution by mainstreaming the use of virtual currencies. We deliver payment solutions to international payment service providers and merchants in 15 blockchain currencies, including Bitcoin and Ether. We also provide a trading platform for end-users, brokerage services to corporate clients and a customizable API for our business partners. By serving hundreds of thousands of trade customers and merchants around the globe, we are on a mission to make virtual currencies accessible to everyone.