Senior UX Researcher - Falcon.io

Salary Competitive

About the role

Our small UX Research team is growing, and we are excited to open a Senior UX Researcher position. We are looking for an experienced researcher, who is ready to join us in the journey of establishing UX Research as a natural part of the design process.

This team's work revolves around involving our users on a regular basis when doing exploratory, strategic and tactical research, but also on developing design metrics to measure the user experience and the quality of our design, starting up a user panel, experimenting with Googles Happiness Tracking Survey (HaTS) and much more. In the UX Research team, nothing is set in stone. Our working approach is that of continuous learning–we're not afraid to make mistakes. There is no manual for the best way to utilise UX Research–let's discover it together.


What you will do:

  • Design, lead and conduct all sorts of research projects like interviews, surveys, think aloud tests, heat map tests etc.

  • Work closely with the product teams

  • Facilitate workshops

  • Co-create with product teams and stakeholders

  • Come up with and lead new initiatives and help establish UX Research as a natural part of the design process

  • Present your findings to the R&D department and the rest of the organisation


What you'll need:

  • 4+ years experience with research – you know the basic research skills and methods, and you can confidently design and lead a research project from beginning to end

  • Experience working within a similar tech company or enterprise software company

  • Experience working closely with product teams

  • Experience with facilitating workshops and doing co-creation with product teams and stakeholders

  • Enjoy presenting insights internally to RnD or broadly across the organisation

  • A background in human-computer interaction, ethnography, anthropology, user/UX research or service design

    Moreover you are:

  • Passionate about starting new initiatives and leading them

  • Hungry to learn and naturally curious

  • A great team player (who also enjoys focused solo analysis work)

  • Happy to mentor and teach colleagues more about research

  • Passionate about experimenting, happy to fail and learn as you go along


Not a requirement, but we’d love it if you:

  • Have been contributing actively to the development of a research repository

  • Have experience with UX Outcomes, design metrics and how to quantify research outcome

  • Know how to do data analysis from bigger data sets

  • Have tried working with the lean UX Canvas approach

  • Are familiar with customer journey mapping and the creating of personas

  • Have experience with conducting competitive analysis and market research

  • Have experience with or knowledge about how to build a UX Research strategy

  • Enjoy storytelling and being creative when presenting insights


Perks and benefits

This job comes with several perks and benefits

Gamified office
Gamified office

If we’re not having fun, we’re doing it wrong. Join us for a game of ping pong, chess or Counter-Strike.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

New tech gear
New tech gear

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

See all 15 benefits

Working at
Falcon.io

Falcon.io offers a unified SaaS platform for social media listening, engaging, publishing, measuring and management. We help our enterprise clients to explore the full potential of social media marketing and instill a social-first thought process in their employees. In January 2019 we joined the Cision family, and together we help brands build better relationships with their customers. Falcon.io has achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter, Linkedin and Instagram. Our diverse and global client portfolio includes Carlsberg, Tiger, IWC Watches, Coca-Cola and many more. We launched in Copenhagen in 2010 under our CEO Ulrik Bo Larsen. Today we also have offices in New York, Berlin, Budapest, Sofia and Melbourne. With 6 offices across the globe and over 50 nationalities, at Falcon.io we’re a highly diverse team always hunting for passionate and curious people who want to be part of a fast-paced, high-energy environment! Falcon.io has an ethos of encouraging autonomy, ambition, boldness and experimentation. We value open people who take initiative and aren’t afraid to fail, learn from mistakes, adjust, and try to get better at what they do every day. You can meet us anywhere on Facebook, Twitter, Instagram and LinkedIn. Drop by anytime, we’d love to talk!

Read more about Falcon.io

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