Superb is on a mission to change the way restaurants work. Introducing Guest Experience Management.
Today restaurants must provide every guest with a personal experience. But, the use of multiple systems that don’t speak together makes it impossible for restaurants to collect the insights they need to identify regulars, manage guest relationships and make guests come back.
Superb is the world’s #1 Guest Experience Management platform collecting all the tools to run a restaurant while collecting guest data to provide personal experiences, build guest relationships, increase retention and maximise revenue.
The Operations team’s goal is to drive profitable growth through business and operational efficiencies. As a Senior Operations Analyst you will be key in setting up and improving our system landscape as well as building reporting that will deliver actionable insights to commercial teams and management.
In your day to day you will;
Ensure data integrity across our commercial & financial systems
Set up and maintain integrations between internal systems
Start to implement reporting to support commercial and management teams’ decision making
Assist with the implementation of new systems across the business
Prepare ad-hoc reporting
1+ Year experience in a similar role
You have a keen interest in working with data and how to present it in a concise and easily digestible manner
You enjoy creating structure and solving problems through automation, where possible
Having worked with CRM, customer success, marketing automation and/or BI solutions is a benefit
You are comfortable articulating findings to stakeholders from other departments & different professional backgrounds
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Social gatherings and games; hang out with your colleagues.
We want to take you from good to great.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.
Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.
Carve out time for your kids, friends and personal cider projects.