Superb is looking for a Senior Operations Analyst

About Superb

Superb is on a mission to change the way restaurants work. Introducing Guest Experience Management.

Today restaurants must provide every guest with a personal experience. But, the use of multiple systems that don’t speak together makes it impossible for restaurants to collect the insights they need to identify regulars, manage guest relationships and make guests come back. 

Superb is the world’s #1 Guest Experience Management platform collecting all the tools to run a restaurant while collecting guest data to provide personal experiences, build guest relationships, increase retention and maximise revenue.

Job Overview

The Operations team’s goal is to drive profitable growth through business and operational efficiencies. As a Senior Operations Analyst you will be key in setting up and improving our system landscape as well as building reporting that will deliver actionable insights to commercial teams and management.

Responsibilities and Duties

In your day to day you will;

• Ensure data integrity across our commercial & financial systems

• Set up and maintain integrations between internal systems

• Start to implement reporting to support commercial and management teams’ decision making

• Assist with the implementation of new systems across the business

• Prepare ad-hoc reporting

Qualifications & personal qualities

• 1+ Year experience in a similar role

• You have a keen interest in working with data and how to present it in a concise and easily digestible manner

• You enjoy creating structure and solving problems through automation, where possible

• Having worked with CRM, customer success, marketing automation and/or BI solutions is a benefit

• You are comfortable articulating findings to stakeholders from other departments & different professional backgrounds