Senior Operations Analyst

Salary Competitive

Superb is looking for a Senior Operations Analyst

 

About Superb

Superb is on a mission to change the way restaurants work. Introducing Guest Experience Management.

Today restaurants must provide every guest with a personal experience. But, the use of multiple systems that don’t speak together makes it impossible for restaurants to collect the insights they need to identify regulars, manage guest relationships and make guests come back. 

Superb is the world’s #1 Guest Experience Management platform collecting all the tools to run a restaurant while collecting guest data to provide personal experiences, build guest relationships, increase retention and maximise revenue.

 

Job Overview

The Operations team’s goal is to drive profitable growth through business and operational efficiencies. As a Senior Operations Analyst you will be key in setting up and improving our system landscape as well as building reporting that will deliver actionable insights to commercial teams and management.

 

Responsibilities and Duties

In your day to day you will;

  • Ensure data integrity across our commercial & financial systems

  • Set up and maintain integrations between internal systems

  • Start to implement reporting to support commercial and management teams’ decision making

  • Assist with the implementation of new systems across the business

  • Prepare ad-hoc reporting

 

Qualifications & personal qualities

  • 1+ Year experience in a similar role

  • You have a keen interest in working with data and how to present it in a concise and easily digestible manner

  • You enjoy creating structure and solving problems through automation, where possible

  • Having worked with CRM, customer success, marketing automation and/or BI solutions is a benefit

  • You are comfortable articulating findings to stakeholders from other departments & different professional backgrounds

For more information or questions please contact us at leo@superbexperience.com or phone number +45 53539907

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Paid holiday
Paid holiday

Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

See all 7 benefits

Working at
Superb

Running a restaurant using multiple systems is not sufficient anymore. The lack of integrations makes it challenging for restaurants to collect and use the insights needed to improve performance, upsell to guests, and build repeat business. Superb empowers the new generation of restaurateurs with a new, more innovative way of working. Introducing Guest Experience Management, the first all-in-one platform gathering all the tools to run a restaurant (Reservations, POS & Payments) while collecting guest data to provide personalised guest experiences, build guest relationships and maximise revenue. Together we believe #experiencematters.

Read more about Superb