Customer Support Hero - Sweden

Salary Competitive

We are looking for a Swedish speaking Customer Support Hero who is passionate about delivering world class service. You know how to onboard customers, and give them an excellent start on their journey working with Superb. You should have a proven track record in helping customers achieve high levels of satisfaction with a Saas Product. You will become a member of a fast growing team, who have razor focus on quality and delivering value to our users. You should know your way around technology, and be able to work in structured way. 


What you will do: 

  • Work closely with the Support team to resolve any tickets or issues faced by your customers. 

  • Understand how customers are currently using the products and identify opportunities to increase usage and value gained. 

  • Align with the product team to ensure feedback loops and communicate the voice of customers.

  • Monitor health scores and satisfaction levels.   

  • Ensure customer retention. 

  • Log customer data in our CRM, and ensure that all steps of the process are reported in a structured way. 

What we expect:

  • Strong ability to understand technical aspects of software and solve problems.

  • Desire to drive adoption, increase product usage and bring in revenue.

  • Excellent communication and interpersonal skills.

  • Strong team-player, efficient, structured, and solution-oriented. 

  • Must be fluent in English and Swedish


The role location is remote first -- you can work from home and our hubs in Denmark and Sweden.

For more information or questions please contact us at zaedo@superbexperience.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Paid holiday
Paid holiday

Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

See all 9 benefits

Working at
Superb

Running a restaurant using multiple systems is not sufficient anymore. The lack of integrations makes it challenging for restaurants to collect and use the insights needed to improve performance, upsell to guests, and build repeat business. Superb empowers the new generation of restaurateurs with a new, more innovative way of working. Introducing Guest Experience Management, the first all-in-one platform gathering all the tools to run a restaurant (Reservations, POS & Payments) while collecting guest data to provide personalised guest experiences, build guest relationships and maximise revenue. Together we believe #experiencematters.

Read more about Superb

Similar jobs

Customer Experience Manager - London
Superb Remote Full-time
Customer Experience Manager - Dublin
Superb Remote Full-time
Customer Experience Manager - Birmingham
Superb Remote Full-time
Customer Experience Manager - Manchester
Superb Remote Full-time
Customer Experience Manager - Glasgow
Superb Remote Full-time