About the position:

We are looking for an experienced Customer Success Manager to ensure all of our clients can succeed globally communicating in local languages. The goal is to keep the department running efficiently and profitably, increase customer satisfaction, loyalty & retention, and meet their expectations. You will be working in a fun environment with a young and dynamic team that loves to celebrate achievements. Furthermore, your colleagues will be comprised of our great team located in Copenhagen and our thousands of trusted linguists based around the world! – so expect a vibrant and exciting workday that never gets boring.

Main Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth

• Onboarding of clients into our new platform (LaaS)

• kickoff and driving internal onboarding efforts across multiple teams

• Take ownership of customers issues and follow problems through to resolution

• Inbound support and build an after-sales relationship with clients

• Drive upselling, renewals and minimize churn

• Assist in overseeing daily operations in Customer Success ensuring responsiveness and adherence to SLAs

• Help develop and drive structural and strategic changes in the Customer Success department

• Keep ahead of industry’s developments and apply best practices to areas of improvement

Skills that make you a good fit for this role: 

• Proven working experience as a Customer Success Manager or Sales Manager

• Strong client-facing and superb communication skills

• Working knowledge of customer success software, databases and tools

• Awareness of industry’s latest technology trends and applications

• Ability to think strategically

• You are a team player who wants not only yourself but the team to succeed

• Proactive mindset - you are continuously looking for new opportunities and challenges

• You must be a great multitasker who can juggle more than just a few balls simultaneously

• Excellent command of English. Additional language skills (business proficiency) are an absolute advantage

What you get: 

• Be part of a dynamic and driven team, in which teamwork is as important as celebrating individual successes – big or small

• A company with a very flat hierarchy and open doors to spar with anyone

• Diverse career development possibilities

• Work in one of the hippest areas of Copenhagen in an open space office in which the only arguments are about which music to play

• A team of 15 nationalities in the office and a remote team of our amazing linguists worldwide so you can always broaden your horizon in terms of your language and cultural skills