About the role

The Strategic Services team is part of Falcon.io's thriving Customer Experience Department. Working alongside Customer Success and Account Management, this growing business unit focuses on strengthening our partnership with top tier Falcon customers through paid consultation on social media strategy and best practices, optimizing services across various customer segments.

Falcon Strategists work in partnership with many customers, as both a strategic consultant and a social media data analyst. Customer deliveries include enablement via Social Media Workshops, Social Media Audits and Social Media Playbooks.

What you'll do:

• Work closely with our customers as a strategic consultant and thereby be responsible for the accounts you are working on and proactively manage the customer relationship, while staying closely aligned with internal stakeholders such as AMs & CSMs

• Be responsible for assessing the customers’ social business maturity and planning the resources and time input required--customer-facing services are the priority for this role

• Manage customer expectations throughout the project lifecycles, record developments in your customer relationships and deliver presentations and recommendations based on your analysis

• Present and host workshops at relevant industry events and customer summits, being a Spokesperson for Falcon

• The services and solutions offered by the Strategic Services Team depend on collaborative efforts across Falcon departments therefore strategists are expected to: Drive internal enablement around social media and social media marketing; You will provide sparring and input across the Customer Experience department on overall goal setting and individual customer success plans; You'll be expected to stay up to date on Falcon's product offering to ensure internal and external workflows are aligned and to be a source of constant and critical feedback to R&D in driving development of the Falcon platform

What you'll need:

• 2-4 years of experience, you have preferably worked for an agency or in a social media context before

• Strong project management and time management skills--you never lose sight of the customer relationship

• Passion and social media know-how

• Strong analytical and strategic skillset

• Adept at distilling business challenges into tangible recommendations for social, as well as diving deep into social media data analysis

What we offer:

• An open and informal working environment defined by high levels of personal responsibility and follow-through

• A seat on one of Falcon's most high-potential teams

• The opportunity to partner with international colleagues across the global offices of a social media industry leader

• Growth potential, we’re dedicated to help you steer your career towards achieving your own goals and start conversations about career development

• MacBook and iPhone with a subscription plan

• Pension and health insurance - because we believe prevention is better than cure

• Catered lunch, and healthy (and not so healthy!) snacks & drinks

• Staff discounts at a few of Copenhagen’s best (and not so well-kept secrets)