Social Media Strategy Consultant

Salary Competitive

About the role

The Strategic Services team is part of Falcon.io's thriving Customer Experience Department. Working alongside Customer Success and Account Management, this growing business unit focuses on strengthening our partnership with top tier Falcon customers through paid consultation on social media strategy and best practices, optimizing services across various customer segments.

Falcon Strategists work in partnership with many customers, as both a strategic consultant and a social media data analyst. Customer deliveries include enablement via Social Media Workshops, Social Media Audits and Social Media Playbooks.


What you'll do:

  • Work closely with our customers as a strategic consultant and thereby be responsible for the accounts you are working on and proactively manage the customer relationship, while staying closely aligned with internal stakeholders such as AMs & CSMs

  • Be responsible for assessing the customers’ social business maturity and planning the resources and time input required--customer-facing services are the priority for this role

  • Manage customer expectations throughout the project lifecycles, record developments in your customer relationships and deliver presentations and recommendations based on your analysis

  • Present and host workshops at relevant industry events and customer summits, being a Spokesperson for Falcon

  • The services and solutions offered by the Strategic Services Team depend on collaborative efforts across Falcon departments therefore strategists are expected to: Drive internal enablement around social media and social media marketing; You will provide sparring and input across the Customer Experience department on overall goal setting and individual customer success plans; You'll be expected to stay up to date on Falcon's product offering to ensure internal and external workflows are aligned and to be a source of constant and critical feedback to R&D in driving development of the Falcon platform


What you'll need:

  • 2-4 years of experience, you have preferably worked for an agency or in a social media context before

  • Strong project management and time management skills--you never lose sight of the customer relationship

  • Passion and social media know-how

  • Strong analytical and strategic skillset

  • Adept at distilling business challenges into tangible recommendations for social, as well as diving deep into social media data analysis


What we offer:

  • An open and informal working environment defined by high levels of personal responsibility and follow-through

  • A seat on one of Falcon's most high-potential teams

  • The opportunity to partner with international colleagues across the global offices of a social media industry leader

  • Growth potential, we’re dedicated to help you steer your career towards achieving your own goals and start conversations about career development

  • MacBook and iPhone with a subscription plan

  • Pension and health insurance - because we believe prevention is better than cure

  • Catered lunch, and healthy (and not so healthy!) snacks & drinks

  • Staff discounts at a few of Copenhagen’s best (and not so well-kept secrets)

Perks and benefits

This job comes with several perks and benefits

Gamified office
Gamified office

If we’re not having fun, we’re doing it wrong. Join us for a game of ping pong, chess or Counter-Strike.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

New tech gear
New tech gear

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

See all 15 benefits

Working at
Falcon.io

Falcon.io offers a unified SaaS platform for social media listening, engaging, publishing, measuring and management. We help our enterprise clients to explore the full potential of social media marketing and instill a social-first thought process in their employees. In January 2019 we joined the Cision family, and together we help brands build better relationships with their customers. Falcon.io has achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter, Linkedin and Instagram. Our diverse and global client portfolio includes Carlsberg, Tiger, IWC Watches, Coca-Cola and many more. We launched in Copenhagen in 2010 under our CEO Ulrik Bo Larsen. Today we also have offices in New York, Berlin, Budapest, Sofia and Melbourne. With 6 offices across the globe and over 50 nationalities, at Falcon.io we’re a highly diverse team always hunting for passionate and curious people who want to be part of a fast-paced, high-energy environment! Falcon.io has an ethos of encouraging autonomy, ambition, boldness and experimentation. We value open people who take initiative and aren’t afraid to fail, learn from mistakes, adjust, and try to get better at what they do every day. You can meet us anywhere on Facebook, Twitter, Instagram and LinkedIn. Drop by anytime, we’d love to talk!

Read more about Falcon.io

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