Are you a conscientious Customer Support Specialist who is excited about revolutionising workforce management? 

Here is your opportunity to be part of a unique journey in revolutionising workforce management across Europe. Our solution makes workforce management easier and more transparent for employers and employees. You will work with professionals in different industries – primarily the retail and hospitality segments in Germany – who are ready to optimise their operations, with your guidance. 

We are on an exciting and adventurous journey with growth in our international Customer Experience team, currently consisting of 10 people. Our team has a strong sense of urgency, a focus on knowledge sharing, and a passion for helping our customers. We want our customers to succeed!

In this role, you will be the cornerstone of support to our German customers and drive trustworthy customer support through patience and high professionalism. 

Our Customer Support team embodies all of tamigo’s values and strives to deliver an exceptional experience using tamigo’s solution, while ensuring the process is personable. We react and adjust quickly to changing conditions. Working with our customers requires us to be confident, organized and quality-focused. 

Responsibilities:

• Provide outstanding and highly detailed product support to customers through various channels in German and English 

• Ensure a high level of ongoing satisfaction among our current customers  

• Actively educate and empower our customers to become better tamigo users 

• Become an important internal knowledge resource as a product expert through optimal use of tamigo.

• Participate in, and support optimisation initiatives for the solution, internal processes and workflows 

• Be a driving force in translating and supporting our self-service content and new product functionality in German 

• Deliver business and technical value for customers, supported and measured by relevant KPIs 

Requirements:

• You speak and write on a native level in German and English on a professional level

• Experience in working within customer support and knowledge of what makes a customer experience great – preferably in the German Market

• Strong communication and listening skills and the ability to be formal with customers

• Experience in technical support, preferably with experience in SaaS and/or Cloud solutions 

• Relevant university degree 

Please note that you must have an EU work permit and a clean criminal record to be considered for the position.  

We look forward to receiving your application, consisting of a detailed CV and a motivational cover letter in English, before Monday 31 May. Apply now, as we will be interviewing on an ongoing basis.  

If you are interested in getting familiar with our solution to better relay what attracts you to our team, we recommend you book a free trial while applying. Just write ‘candidate’ as the company name when you book the trial. We are always curious about why you find tamigo interesting and what you think of our solution. 

About us:

Since 2006, tamigo has been a vital business partner for medium-sized companies and international enterprises – mainly within retail and hospitality. Together with our customers, we revolutionise Workforce Management through smart processes, new insights, and unique alignment to improve future performance. Our solution helps companies get ahead by optimising operations and staff management, increasing sales, reducing labour costs, automating workflows, and empowering their employees through effective communication. 

We offer an attractive career in a fast-growing & international SaaS organisation. Our culture is inclusive and informal, yet highly professional. With headquarters in Copenhagen, we have an international DNA and offices in 9 countries serving customers across all of Europe. Our company language is English. We see borders as opportunities, not obstacles. 

tamigo is an equal opportunity employer devoted to creating and maintaining an inclusive environment empowering every employee to do their best. Therefore, we urge anyone, regardless of age, gender identity, sexual orientation, ethnicity, religion, disability – or any other identity - to apply for any role you find interesting.