Hello Retail is growing rapidly – and we are looking for a Danish speaking Ecommerce Specialist to be part of our future Customer Success team. Are you a fast learner, good with people, interested in E-commerce, interested in developing your negotiation and value-based sales & account management skills even more, you might be the one we are looking for.
Customer satisfaction is essential to us, and our customers have come to expect a great deal from us, which is why we want to increase the number of hands on deck. We need you to join our fantastic team in Copenhagen, Denmark, to ensure that we will continue to attract the SMB and large customer segment in the Nordic market.
Hello Retail is the market leader in the Nordic countries within Personalization and Conversion rate optimization (CRO) for the E-commerce market.
Hello Retail was formed in 2013 and thousands of web shops in the Nordics and Benelux have chosen our Personalization engine. We are a fully managed SaaS solution which means that we are not just a platform. We take care of our customers from A-Z making sure that they get the most out of working with us.
The product is based on a solid experience of Customer service, ecommerce CRO and Big Data / AI / Machine Learning – call it whatever you like – we like to name it intelligence :-). A product built from the ground up, now serving thousands of successful ecommerce businesses in several markets.
Today, we are almost 60 people based in Copenhagen with different nationalities which gives a great, international atmosphere with room for all types of people. We are relaxed but ambitious, we are having fun but know when to work, we cooperate but are fully aware of the value of being self-driven and motivated.
If you do not know Copenhagen already, the capital of Denmark oozes of atmosphere, lots of shopping, restaurants and cafés, and cool hangout places. You can cross Copenhagen by bike or electrical scooters in no time to go for street food, maybe even kayaking in the canals, or ice skating in the winter time. Copenhagen and Denmark is world famous for the world’s happiest habitants and the crime rate is close to zero.
If you live in Sweden, it is really easy to get from Malmö to Copenhagen. The office is 2 minutes from the central station with the best view you can find in Copenhagen, Penthouse floor on the Buen building.
You role in Hello retail
Your job is to make sure that our existing customers are successful and that they are aware of it. You will be working across the Nordic team and will serve primarily Danish but also other Nordic customers.
You will be the key coordinating driver and the customer’s first point of contact, responsible for delivering the promised services. You will plan regular business reviews with the customer so they are aware of and understand the positive results generated by our solution.
You will ensure an optimal process, both internally and externally, when coordinating the implementation of our services.
You will analyze the customer’s shop and discover possible optimizations. You will furthermore interpret the customer’s needs and ideas and form them into clear requirements for our tech support team.
Previous e-Commerce manager experience is definitely a plus
Alternatively, You have experience from a previous Customer Success Management job within Ecommerce
You have basic Internet/Web knowledge, but are not necessarily a geek. Knowledge of Google Analytics is a plus.
You like talking to people and are capable of putting yourself in the shoes of the customer - your customers MUST be successful, period!
You can work structured with a wide variety of different tasks.
You are self driven, proactive and ambitious, and understand the importance of a strong team.
You are fluent in Danish AND English - both spoken and written.
If you know other nordic languages, it is definitely a plus.
You have experience in servicing customers over the phone.
You have commercial awareness and are able to recommend further services to our existing customers.
You like to listen to music and perhaps even have fun with your colleagues on Fridays.
Are you the one, we are looking for?
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
We want to take you from good to great.