Do you want to help some of the largest retailers and eCommerce companies in the world (Intersport, Bestseller, Telia, LEGO Wear, etc) push their boundaries within online marketing?

And do you want to join a fast-growing B2B software-startup, that’s building a product these users can’t live without?

We are looking for a Customer Success Manager who is passionate about customers and online marketing. As a CSM, you will have the opportunity to help some super exciting companies take their online marketing to the next level. If this sounds exciting to you, you may be the Customer Success Manager we’re looking for!

Making sure that our customers succeed is the most important part of our company, and therefore this is a key position in our team - in close collaboration with the revenue team (sales and marketing) and the product development team (as you sit with invaluable feedback).

Your role is proactive in nature and focused on constantly educating the customers, suggesting new ideas & formats that can help the customers succeed more. You will be responsible for commercially growing your Customer Accounts with additional services or countries.

The position is an excellent opportunity to join, influence, and impact a company in rapid growth with rising organizational and development opportunities. You will become a vital part of the team, and your work will have a direct influence on the revenue growth of the company.

Our team consists of 60% software development, 20% sales and 20% marketing. We are six nationalities at the moment and are growing rapidly. We are funded by some of the best scandinavian investors and are very product-focused - building a product our customers can’t live without.

In this role you will be responsible for both the execution (daily operations, contact with customers, etc.) and strategic work (playbooks, direction for our CS-team, metrics, etc.). As we grow, your work will probably be more strategic than operationally. 

Your job will consist of three overall areas:

• Onboarding (help customers get started and find initial success)

• Customer Success (help customers find success with the product over time)

• Technical issues (help customers with standalone technical issues)

Responsibilities: 

• Advocate for the company to existing customers and new leads

• Onboard new customers and help them succeed

• Encourage upsells/ expansion by showing new opportunities inside the Confect-platform

• Follow up on renewals

• Help with technical or minor issues that our customers have

• Be a voice for the customer within our products team

Requirements:

• A customer-centric mindset, strong empathy for customers, passion for retention, customer satisfaction and growth

• An ability to understand customers problems and proactively suggest solutions

• Excellent at speaking (and writing) english - but more importantly listening actively

• 3+ years of experience within Customer Success, Sales or Marketing

• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises

• You love to learn about complex technical products, and to understand the mental model of how systems work.

• You are excited about how to move the boundaries of online marketing

• Love to take responsibility and learn fast - you will launch the Customer Success Department