Are you interested in becoming our next COO and building an inspiring and empathic culture?

We are looking for an emphatic and inspiring COO to help us in our mission to enable organisations to create​ more engaging experiences for both their customers and employees.

The COO is overall responsible for international scaling of sales and marketing, delivering a best-in- class customer journey experience and performance. You will be directly responsible for creating an empathic, supportive and team oriented culture that will support the efficiency of our business. This includes scaling the delivery of Tame’s services while looking for methods to improve efficiency, productivity and quality, increase profits and improve control measures. The COO is part of the Executive Management Team and will work closely with the CEO, the CTO and the CXO to align strategy and execution.

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Our team includes people of all genders, sexual orientation, parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds. Diverse teams are strong teams, and we encourage those with varied identities, backgrounds, and experiences to apply.

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Responsibilities

• Strengthening and enhancing the Sales, Marketing and Customer Success functions

• All day-to-day operations related to delivering a best-in-class customer journey experience

• Establishing a strong operations setup supported by cross-departmental processes and systems to enable scaling and strengthen delivery capabilities across the business

• Continuously driving efforts towards comprehensive performance and growth goals and evaluating performance by interpreting data and metrics

• Continuously evolve PMO capabilities in Tame to strengthen project setup and execution

• Building a collaborative cross-functional operations team and cultivate a unified team cultures across the business.

Success criteria

• Ensured sales targets are met

• Ensured explicit, transparent, and well-documented processes across Tame

• Ensured structured follow-up and implementation of decisions

• Increased operational efficiency across the business

• Increased agility allowing faster reaction to changed customer needs

• Improved customer satisfaction and employee engagement.

Requirements

• Solid operational experience from a growth start-up or mature large/corporate player, ideally in B2C/B2B2C/digital product companies.

• Experience successfully building and scaling international, cross-functional operations with a focus on sales, organizational development, customer operations and strategy

• Experience driving customer centric improvements focused on customer journey and customer experience in innovative, fast-paced environments

• Extensive knowledge of relevant process and operational excellence management tools(Lean, Kaizen, Six Sigma etc.)o

• Fluency in English (speech and writing).

Personal characteristics

• Ambitious and result-oriented with high analytical capacity and data-driven mindset, enabling the person to identify opportunities and solutions in complex situations

• Proactive and humble with a hands-on approach

• Ability to navigate in fast-paced environments managing ambiguity and uncertainty

• Structured and well-organized with a holistic approach and the ability to plan and execute extensive cross-functional processes

• Motivating people manager with the ability to exert influence through a combination of personality and solid argumentation rather than formal authority

• Solid interpersonal and stakeholder management skills with the ability to maneuver among and collaborate with all internal stakeholders.

Benefits

Compensation:

• Salary: Competitive compensation package

• Warrants: Competitive warrant package

• Paid Holiday: 25 days’ holiday plus all bank holidays. Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

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Work hours & holiday:

• Flexible working hours: Time is precious. Make it count. Morning person or night owl, this job is for you.

• Remote work allowed: You know how you perform best. Work from your couch, your favourite cafe or abroad when you feel like it.

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Paid travel + stay:

• Monthly/Quarterly to UK: You'll you to London & Krakow for team getaways and strategy sessions

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Gear:

• New tech gear: Laptop, Screen, Mouse, Keyboard & Headset. We got you covered.

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Social events / Modern Office:

• Social gatherings: Social gatherings and games virtually and in-person; hang out with your colleagues.

• Super central office: Your local office is your anchor point, thus, we placed it centrally at your convenience.

• Free coffee / tea: Get your caffeine fix to get you started and keep you going.

• Free office snacks: Peckish after lunch? We got your back with soft drinks, treats and fruit.

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Career & Mentorship:

• Proactive Mentoring: Intensive mentoring from a high-pedigree leadership team that will challenge you, build on your strengths and invest in your personal development

• Career Development Plan: We create a personal career development plan with and support proactively you in developing in the right direction