AutoUncle has revolutionised the automotive industry with digital innovative products that have set new standards, and you’ve the chance to become a part of an extraordinarily ambitious and internationally scaling company.
We are looking to add new talented colleagues to our Nordic Customer Success & Integration team and further develop AutoUncle as the industry driver. We're determined to develop you personally and professionally and there will be huge opportunities to grow within the organisation and advance on multiple levels as we’re growing with rocket speed!
And, if we may boast a little, we think our humans are pretty awesome. As we grow (and boy, are we growing fast!) we’re looking for more awesome humans who want to grow with us — as workers, team members, and fellow humans.
Read more about our culture and what makes us the Most Human Company.
With reference to the Head of Customer Success you’ll work closely with our Team Lead, Sales and the rest our the Nordic Customer Success teams to ensure the shortest path possible to “go-live” for newly acquired AutoUncle customers and help existing customers with technical issues as well as constantly pushing for integration enhancements.
Your daily tasks will be to;
defining and scoping integration requirements.
collaborating with internal teams and external partners such as; web-agencies. CRM-Providers, providers of dealer management systems, in order to create the smoothest technical integration.
maintain ongoing relationships with partners, focusing on improving the quality of Technical processes of AutoUncle modules such as API integration and data transmission quality.
work with the Product team to design and implement new feature requests, influencing the Product road map.
consistently follow-up on all current integrations sent out and make sure Time-to “Go live” will be of the quality and pace agreed upon with the customer
You get energy from- and self ignite when coordinating and communicating with internal and external stakeholders. You don't need to know anything about cars, but we would like to see from your experience that you've at least 1 year of experience with technical integration, customer success/support and/or technical project management/coordinating from a B2B Saas company or similar, moreover you’ve;
external customer-facing experience, with strong oral and written communication skills.
have a good technical understanding, and used to handle complex innovative products and can explain it to non technical people
Native fluency (speaking and writing) in Danish as you’ll communicate with customers in this language
confidence in speaking English as this is our internal company language
Needless to say you need to have an eye for detail and structured
a growth mindset, wants to learn and develop yourself and others
humour, thrive in a feedback culture and is a trusted colleague
Application deadline: Asap - we’re having conversations on an ongoing basis.
Start date: 01.06.2021.
Working hours: Full time (37 hours).
Office location: Aarhus C.
Salary: Depends on qualifications
Just send us your resume/CV and a brief description of what drives and motivates you and we’ll get back to you as soon as possible.
We handle all interactions discreetly and will make sure that your interest in growing is not going to create conflict elsewhere.
Most people know AutoUncle for the consumer service (native apps and web) used by millions of consumers in 15 European countries. But, new colleagues tend to get very excited when they see the technological depth there is to AutoUncle’s platform (car valuations based on advanced statistics, indexing and data processing of millions of cars daily, pro dealership tools, automatic marketing platforms, automated billing and so much more).
The company is financially strong and operates like a fast growing scale-up. There is a clear company vision (driven forward with OKRs) and a healthy work culture. In combination with the company vision, we work methodically to build The Most Human Company – a place where we can be ambitious, have international impact and treat each other as always growing and oscillating human beings.
We are an extremely ambitious, energetic, and international team of currently +80 employees (and growing). We're in a constant vacuum of learning and developing ourselves and each other. You'll find Uncles and Aunts across Europe in cities like; Aarhus, Amsterdam, Hamburg, Berlin, Dresden, Recklinghausen, Dublin, Cluj and Milano.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Friday is something special, let's enjoy a beer together.