Customer Success Manager

Salary Competitive

AutoUncle has revolutionised the automotive industry with digital innovative products that have set new standards, and you’ve the chance to become a part of an extraordinarily ambitious and internationally scaling company. We are looking to add talented colleagues to our commercial team and further develop AutoUncle as the industry driver.

Why join AutoUncle? 

We're determined to develop and grow with you both professionally and personally in a caring human culture. You'll join a fantastic team and the most human company. At AutoUncle there is room for ups and downs, work life balance, making mistakes, and being honest these are some of the ground pillars we're standing on. At AutoUncle you'll have huge opportunities to grow within the organisation and advance on multiple levels as we’re growing with rocket speed! 

We don’t hire employees — we hire humans. 

And, if we may boast a little, we think our humans are pretty awesome. As we grow we’re looking for more awesome humans who want to grow with us — as workers, team members, and fellow humans.

Read more about our culture and what makes us the Most Human Company. 

Your role as a Customer Success Manager

With reference to our Head of Customer Success you’ll work closely with our Team Lead and the rest of the Nordic customer success and integration team to ensure a happy and health customer base, focusing on providing real value and ROI for them, and for AutoUncle, through world class onboarding, churn prevention and customer account development.

We want to be our customers' digital uncle to ask, and your daily tasks will be;

  • Creating a close relationship with our customers during onboarding, deepened by training and consulting in our tools and products and making sure they have success

  • Health Checks with customers to ensure retention and happiness 

  • Proactively interact with customers in every stage of their journey and be upfront to respond to alerts, or red flags regarding poor customer health metrics

  • Improve our customers business' by providing world class market insights tailored to their strategy, giving online marketing expertise in an consulting and advisory way

  • Developing customers via up/cross-selling, renegotiate, and upgrades, advice on traffic, UX & website optimisation etc.

The You

You get energy from- and self ignite when faced with a new customer to onboard, or turn a non performing customer into a success. You have self confidence and a proactive approach to solving problems and taking initiative. You'll engage with CMOs, CEOs, Heads of sales etc. and should have the ability to teach and educate your audience in digital products and solutions.

Moreover, you’ve;

  • Some experience with Account Management, Customer Success Management or the likes

  • Already worked with digital marketing - or a good basic understanding of what CPC, Google Analytics are and want to grown in this field

  • A high activity level, naturally pick up the phone and call customers to understand problems and root-causes, or just to check in

  • Tech-savvyiness and a good technical understanding and can explain it to non technical people

  • Native fluency (speaking and writing) in Danish as you’ll communicate with customers in this language

  • Confidence in speaking English as this is our internal company language

  • A growth mindset, want to learn and develop yourself and others

  • Humour, thrive in a feedback culture and a trusted colleague

Info & Application

  • Application deadline: Asap - we’re having conversations on an ongoing basis.

  • Start date: By agreement

  • Working hours: Full time (37h)

  • Office: Aarhus C.

  • Salary: Depending on your experience and qualifications.

Just send us your resume/CV (in English or Danish) and a brief description of what drives and motivates you and we’ll get back to you as soon as possible.

We handle all interactions discreetly and will make sure that your interest in growing is not going to create conflict elsewhere.

About AutoUncle

Most people know AutoUncle for the consumer service (native apps and web) used by millions of consumers in 15 European countries. But, new colleagues tend to get very excited when they see the technological depth there is to AutoUncle’s platform (car valuations based on advanced statistics, indexing and data processing of millions of cars daily, pro dealership tools, automatic marketing platforms, automated billing and so much more).

The company is financially strong and operates like a fast growing scale-up. There is a clear company vision (driven forward with OKRs) and a healthy work culture. In combination with the company vision, we work methodically to build The Most Human Company – a place where we can be ambitious, have international impact and treat each other as always growing and oscillating human beings.

We are an extremely ambitious, energetic, and international team of currently +80 employees (and growing). We're in a constant vacuum of learning and developing ourselves and each other. You'll find Uncles and Aunts across Europe in cities like; Aarhus, Amsterdam, Hamburg, Berlin, Dresden, Recklinghausen, Dublin, Cluj and Milano.

For more information or questions please contact us at troels@autouncle.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 8 benefits

Working at
AutoUncle

Most people know AutoUncle for the consumer service (native apps and web) used by millions of consumers in 12 European countries. But, new colleagues tend to get very excited when they see the technological depth there is to AutoUncle’s platform (car valuations based on advanced statistics, indexing and data processing of millions of cars daily, pro dealership tools, automatic marketing platforms, automated billing and so much more). The company is financially strong and operates like a fast growing scale-up. There is a clear company vision (driven forward with OKRs) and a healthy work culture. In combination with the company vision, we work methodically to build The Most Human Company – a place where we can be ambitious, have international impact and treat each other as always growing and oscillating human beings. Interested in learning more about that vision? Reach out!

Read more about AutoUncle

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